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tablet and phone connection problem

biggyjaay
Dabbler
Posts: 13
Registered: ‎24-11-2011

tablet and phone connection problem

both my laptop and desktop pc stay connected to my router no problems at all but my old iphone 3 and my new galaxy never conected properly  and my new kinlde fire hd keeps losing conection with an authentication faliure being the message, if i restart the router it reconncts for a while before disconecting again.
any solutions plz.
7 REPLIES 7
dvorak
Moderator
Moderator
Posts: 29,499
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: tablet and phone connection problem

which router is it? if it's a pn supplied one it may require a firmware update.
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biggyjaay
Dabbler
Posts: 13
Registered: ‎24-11-2011

Re: tablet and phone connection problem

its a plussnet supplied white thompson one. cant see a model number
adie:quote
biggyjaay
Dabbler
Posts: 13
Registered: ‎24-11-2011

Re: tablet and phone connection problem

ive just checked and the firmware is up to date, ps whats the button on the front of the router for?
spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: tablet and phone connection problem

The button toggles the wireless off and on, though I think it needs to be held for a few seconds to do that.
David
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: tablet and phone connection problem

Hi biggyjaay,
Are your desktop and laptop connected wired or wireless?
biggyjaay
Dabbler
Posts: 13
Registered: ‎24-11-2011

Re: tablet and phone connection problem

wireless
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: tablet and phone connection problem

Hi biggyjay,
Are both the iPhone and Kindle up to date as well? Also do you see any error messages when the connection drops (rather than when the phone/kindle try to reconnect) at all?