sync speed went from 6166kbps to 3335kbps WTH

[#1]

if it dont get sorted then i will just leave and go to another provider, i have been told a few times that im on adsl2+ but router tool and plusnet router tell me diffrent

[#2]

and web pages are taking foreva to load

[#3]

can anyone give me a link to send a ticket because it dont look like my problem will be sorted on the forums

[#4]

https://www.plus.net/wizard/?p=wizard&page=22883&wizard_id=38

[#5]

could this be down to interleave being turned off ?

[#6]

I don't think the digicare team work weekends. Have you not spoke with support or raised a fault through your account to investigate it?

[#7]

phoned them up mate and they have requested for the interleave to be put back on to see if that sorts it out, but he said on the phone that i was on adsl2+ but i dont think i am

Modem state:                  up
  Up time (Days hh:mm:ss):      0 days, 1:33:55
  xDSL Standard:                ITU-T G.992.3
  xDSL Annex:                  Annex A

Noise Margin:  11.4  dB
Bandwidth:    3335  kbps
Attenuation:  52.0  dB
Power:        0.0    dBm
Errors:
  FEC:  0
  CRC:  10
  HEC:  9
Failures since last reset:
  LOF:  0
  LOS:  0
  LPR:  0
  ES :  10

[#8]

G992.3 is ADSL2
G992.5 is ADSL2+

[#9]

Your service will be provisioned on ADSL2+ but the router will have discovered none of the frequencies above 1.1MHz used by the ADSL2+ protocol contribute to throughput. So it has connected using ADSL2.
This is normal for longer lines.

[#10]

Your line is disconnecting a fair bit, which is going to be causing lower than expected speeds:
Are you plugged in to the master socket, using a single filter without any extension leads in place?
You're definitely provided on the 21CN platform, your upstream speed shows that, however as others have said your router has detected that it's better for your line to work at ADSL2 rather than ADSL2+.

[#11]

Well interleave is back on but my speed is still the same. My noise margin is 12.6 please can you set this to 3-4db ?

[#12]

well i have just rebooted the router and still no change, whats going on with my low syne and high snr

[#13]

Hi, it's likely to be due to line length - from checking your estimate at http://www.dslchecker.bt.com/adsl/adslchecker.welcome it looks like around 4Mb is what's expected for ADSL2+ on your line so you're not too far below that at the moment.
Looking at that though it seems Fibre is now available for you and the estimated speed for that is much better - I guess the cab is much closer to you than the exchange is

[#14]

so how do i upgrade to fiber ?

[#15]

when i go to upgrade it only shows essentials ????
plus the openreach website shouw that my exchange is coming soon, so were did you look to see that i can get fiber

Fibre optic broadband is estimated to be in your area between October 2013 and March 2014. Please note that these dates have been provided by our supplier and are estimates. Dates may be subject to change due to factors outside our control such as; delays agreeing cabinet locations with your local council or unforeseen issues encountered during the construction of your street cabinet.

the fiber cab is there but there is no sticker on it saying that its live, i live about 10seconds walk away from the cab and should get about 76.8mb down and 20mb up