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support team

jessy2000
Newbie
Posts: 2
Registered: 24-09-2012

support team

i raised a ticket on friday 60108719 still had no reply as of yet.
could someone please take a look at it please.
it was requesting upping my usage from 60gb to 120gb
many thanks
4 REPLIES
Moderator
Moderator
Posts: 17,549
Thanks: 1,093
Fixes: 127
Registered: 11-01-2008

Re: support team

welcome to the forums jessy2000, iirc I think it can take up to7 days for a reply to this request.
Though I could be wrong Smiley
Will Moderate For Thanks
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: support team

Indeed, if you followed the trials.plus.net link it says that tickets raised through there can take 7-14 days to be replied to, that's because they are only picked up by a small team that don't work weekends.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jessy2000
Newbie
Posts: 2
Registered: 24-09-2012

Re: support team

yes i did follow that link, sorry i did not see it could take that long.
thanks for the replies i guess i should open my eyes nex time.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: support team

We'll be picking these up today/tomorrow so you won't have to wait much longer!
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff