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support team
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- Re: support team
support team
24-09-2012 11:34 AM
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i raised a ticket on friday 60108719 still had no reply as of yet.
could someone please take a look at it please.
it was requesting upping my usage from 60gb to 120gb
many thanks
could someone please take a look at it please.
it was requesting upping my usage from 60gb to 120gb
many thanks
Message 1 of 5
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Re: support team
24-09-2012 11:39 AM
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welcome to the forums jessy2000, iirc I think it can take up to7 days for a reply to this request.
Though I could be wrong
Though I could be wrong
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 2 of 5
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Re: support team
24-09-2012 12:01 PM
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Indeed, if you followed the trials.plus.net link it says that tickets raised through there can take 7-14 days to be replied to, that's because they are only picked up by a small team that don't work weekends.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 3 of 5
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Re: support team
24-09-2012 12:05 PM
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yes i did follow that link, sorry i did not see it could take that long.
thanks for the replies i guess i should open my eyes nex time.
thanks for the replies i guess i should open my eyes nex time.
Message 4 of 5
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Re: support team
24-09-2012 12:07 PM
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We'll be picking these up today/tomorrow so you won't have to wait much longer!
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 5 of 5
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