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sugarsync.com

djchem
Newbie
Posts: 2
Registered: ‎27-08-2012

sugarsync.com

My sugarsync file manager wilI not connect and I cannot browse to sugarsync.com.  I have tried using 3 different computers and browsers, my iPad and my iPhone all with the same result.  I have reset my router, no difference.  i can get to it using 3G so I guess the site is up.
Any ideas?  Is it being blocked for some reason, am I in in China Wink  Any help appreciated
djchem.
9 REPLIES
houlton23
Grafter
Posts: 268
Registered: ‎22-05-2011

Re: sugarsync.com

Can't connect to the site from here either.

C:\Users\Alex>tracert sugarsync.com
Tracing route to sugarsync.com [74.201.86.21]
over a maximum of 30 hops:
  1    4 ms    4 ms    3 ms  192.168.1.253
  2    27 ms    28 ms    21 ms  lo0-central10.ptn-ag01.plus.net [195.166.128.190
]
  3    19 ms    17 ms    17 ms  link2-central10.ptn-gw02.plus.net [84.93.248.130
]
  4    24 ms    18 ms    17 ms  xe-1-2-0.ptw-cr02.plus.net [212.159.1.30]
  5    19 ms    18 ms    19 ms  te9-4.ptn-gw02.plus.net [195.166.129.35]
  6    19 ms    18 ms    19 ms  po4.ptn-gw01.plus.net [212.159.1.138]
  7    18 ms    18 ms    18 ms  195.99.126.144
  8    20 ms    24 ms    19 ms  core2-te0-3-0-12.ealing.ukcore.bt.net [109.159.2
54.113]
  9    18 ms    20 ms    18 ms  transit2-pos1-0-0.telehouse.ukcore.bt.net [62.6.
201.86]
10    19 ms    19 ms    19 ms  166-49-214-153.eu.bt.net [166.49.214.153]
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *        *        *    Request timed out.
14  ^C
C:\Users\Alex>

Can access through RDP to a non PN connection though.
djchem
Newbie
Posts: 2
Registered: ‎27-08-2012

Re: sugarsync.com

At least its not just me.  I couldn't connect last night either. Very strange.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: sugarsync.com

There appears to be an issue at the moment accessing certain sites. Please see this <a href="http://community.plus.net/forum/index.php/topic,107292.0.html">thread</a>.
Any traceroutes would be appreciated so we can press on with getting this resolved.
We have raised a problem(72561) for this and are investigating further.
I will update as soon as I have one.
alan659882
Rising Star
Posts: 83
Thanks: 9
Fixes: 1
Registered: ‎04-02-2011

Re: sugarsync.com

Just for your info, I am also having this problem for approx 24 hours now.
I only realized it was a Plusnet problem (rather than sugarSync) when I tried to report it to them....
I can't connect to their status page [ www.sugarsync.com/servicestatus ] either, just times-out.
I'm unable to ping www.sugarsync.com (it resolves to 74.201.86.21)
However, if I try going to http://74.201.86.21, there's a long delay
then I get a Web-of-trust warning about a site with poor reputation -
http://www.mywot.com/en/scorecard/74.201.86.21
Then when I tried to mail SugarSync support, the mail bounced ...
SMTP error from remote server in greeting:
host mx2.sherweb2010.com[66.46.183.249]:
550 Connection refused
However, when I sent the same mail via my Gmail account it went though OK.
HTH
alan659882
Rising Star
Posts: 83
Thanks: 9
Fixes: 1
Registered: ‎04-02-2011

Re: sugarsync.com


Tracing route to www.sugarsync.com [74.201.86.21]
over a maximum of 30 hops:
  1    2 ms    3 ms    2 ms  192.168.0.1
  2    20 ms    22 ms    22 ms  lo0-central10.ptw-ag01.plus.net [195.166.128.195]
  3    20 ms    20 ms    20 ms  link6-central10.ptw-gw02.plus.net [84.93.248.10]
  4    20 ms    19 ms    20 ms  xe-0-2-0.ptw-cr02.plus.net [212.159.1.18]
  5    35 ms    20 ms    21 ms  te9-4.ptn-gw02.plus.net [195.166.129.35]
  6    24 ms    20 ms    20 ms  po4.ptn-gw01.plus.net [212.159.1.138]
  7    40 ms    21 ms    20 ms  195.99.126.144
  8    29 ms    24 ms    21 ms  core2-te0-0-0-11.ealing.ukcore.bt.net [109.159.254.111]
  9    21 ms    21 ms    21 ms  transit2-pos1-0-0.telehouse.ukcore.bt.net [62.6.201.86]
10    22 ms    22 ms    22 ms  t2as2-tge4-3.uk-lon1.eu.bt.net [166.49.214.145]
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.
15    *        *        *    Request timed out.
BernieHunt
Newbie
Posts: 2
Registered: ‎27-08-2012

Re: sugarsync.com

Hi,
I've also had the same problem of being unable to connect to sugarsync since yesterday.
If you need to connect, I have found that using the anchorfree hotspot shield (http://www.anchorfree.com/) free proxy/vpn enables you to connect to sugarsync as a temporary solution.
Cheers,
Bernie
BernieHunt
Newbie
Posts: 2
Registered: ‎27-08-2012

Re: sugarsync.com

Also, email to support@sugarsync.com sent from the webmail interface (I use the basic one) went through ok, even without hotspot shield activated.
alan659882
Rising Star
Posts: 83
Thanks: 9
Fixes: 1
Registered: ‎04-02-2011

Re: sugarsync.com

How do I track the progress of Problem 72561 ?
Can't find anywhere on the website to see it.
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: sugarsync.com

Good evening gents,
If you check out this thread
We've been keeping that up to date.
The chances are the issue will be picked up tomorrow morning when the network team are back in the office.
Regards,