sugarsync.com
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- Re: sugarsync.com
sugarsync.com
27-08-2012 4:03 PM
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Any ideas? Is it being blocked for some reason, am I in in China Any help appreciated
djchem.
Re: sugarsync.com
27-08-2012 4:09 PM
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C:\Users\Alex>tracert sugarsync.com
Tracing route to sugarsync.com [74.201.86.21]
over a maximum of 30 hops:
1 4 ms 4 ms 3 ms 192.168.1.253
2 27 ms 28 ms 21 ms lo0-central10.ptn-ag01.plus.net [195.166.128.190
]
3 19 ms 17 ms 17 ms link2-central10.ptn-gw02.plus.net [84.93.248.130
]
4 24 ms 18 ms 17 ms xe-1-2-0.ptw-cr02.plus.net [212.159.1.30]
5 19 ms 18 ms 19 ms te9-4.ptn-gw02.plus.net [195.166.129.35]
6 19 ms 18 ms 19 ms po4.ptn-gw01.plus.net [212.159.1.138]
7 18 ms 18 ms 18 ms 195.99.126.144
8 20 ms 24 ms 19 ms core2-te0-3-0-12.ealing.ukcore.bt.net [109.159.2
54.113]
9 18 ms 20 ms 18 ms transit2-pos1-0-0.telehouse.ukcore.bt.net [62.6.
201.86]
10 19 ms 19 ms 19 ms 166-49-214-153.eu.bt.net [166.49.214.153]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 ^C
C:\Users\Alex>
Can access through RDP to a non PN connection though.
Re: sugarsync.com
27-08-2012 4:15 PM
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Re: sugarsync.com
27-08-2012 5:02 PM
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Any traceroutes would be appreciated so we can press on with getting this resolved.
We have raised a problem(72561) for this and are investigating further.
I will update as soon as I have one.
Re: sugarsync.com
27-08-2012 7:59 PM
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I only realized it was a Plusnet problem (rather than sugarSync) when I tried to report it to them....
I can't connect to their status page [ www.sugarsync.com/servicestatus ] either, just times-out.
I'm unable to ping www.sugarsync.com (it resolves to 74.201.86.21)
However, if I try going to http://74.201.86.21, there's a long delay
then I get a Web-of-trust warning about a site with poor reputation -
http://www.mywot.com/en/scorecard/74.201.86.21
Then when I tried to mail SugarSync support, the mail bounced ...
SMTP error from remote server in greeting:
host mx2.sherweb2010.com[66.46.183.249]:
550 Connection refused
However, when I sent the same mail via my Gmail account it went though OK.
HTH
Re: sugarsync.com
27-08-2012 8:03 PM
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Tracing route to www.sugarsync.com [74.201.86.21]
over a maximum of 30 hops:
1 2 ms 3 ms 2 ms 192.168.0.1
2 20 ms 22 ms 22 ms lo0-central10.ptw-ag01.plus.net [195.166.128.195]
3 20 ms 20 ms 20 ms link6-central10.ptw-gw02.plus.net [84.93.248.10]
4 20 ms 19 ms 20 ms xe-0-2-0.ptw-cr02.plus.net [212.159.1.18]
5 35 ms 20 ms 21 ms te9-4.ptn-gw02.plus.net [195.166.129.35]
6 24 ms 20 ms 20 ms po4.ptn-gw01.plus.net [212.159.1.138]
7 40 ms 21 ms 20 ms 195.99.126.144
8 29 ms 24 ms 21 ms core2-te0-0-0-11.ealing.ukcore.bt.net [109.159.254.111]
9 21 ms 21 ms 21 ms transit2-pos1-0-0.telehouse.ukcore.bt.net [62.6.201.86]
10 22 ms 22 ms 22 ms t2as2-tge4-3.uk-lon1.eu.bt.net [166.49.214.145]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
Re: sugarsync.com
27-08-2012 8:10 PM
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I've also had the same problem of being unable to connect to sugarsync since yesterday.
If you need to connect, I have found that using the anchorfree hotspot shield (http://www.anchorfree.com/) free proxy/vpn enables you to connect to sugarsync as a temporary solution.
Cheers,
Bernie
Re: sugarsync.com
27-08-2012 8:12 PM
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Re: sugarsync.com
27-08-2012 9:05 PM
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Can't find anywhere on the website to see it.
Re: sugarsync.com
27-08-2012 9:18 PM
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If you check out this thread
We've been keeping that up to date.
The chances are the issue will be picked up tomorrow morning when the network team are back in the office.
Regards,
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