sudden speed problem on normally fast line
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- Re: sudden speed problem on normally fast line
sudden speed problem on normally fast line
28-04-2011 10:47 AM
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This line normally support 6.5MB+
I've tried gateway hopping, but the BT speedtest does indicate a profile problem.
Can something be done quickly ?
thanks
BT Speedtest:
Download speedachieved during the test was - 910 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
mybroadbandspeed:
Today 10:34 971 kbps (121kB/s) 396 kbps (49.5kB/s)
Today 10:15 967 kbps (121kB/s) 516 kbps (64.5kB/s)
Exchange Status CheckerResults:
Virtual paths: Green
Stable Rate:
Estimated line speed: Not recorded (service activated before we introduced estimates).
Current line speed: 7.15 Mb
From Thomson TG585 v7 Router:
DSL Connection
Uptime: 0 days, 0:09:26
Bandwidth (Up/Down) [kbps/kbps]: 832 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Internet
Type: PPPoA
Uptime: 0 days, 0:09:20
IP Address: 87.xxx.xxx.xxx
Data Transferred (Sent/Received) [MB/MB]: 1.89 / 7.28
Re: sudden speed problem on normally fast line
28-04-2011 10:49 AM
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Whatever you do, don't reboot your router...
Re: sudden speed problem on normally fast line
28-04-2011 10:52 AM
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Jaggies is right. Although with an increase from 1000k to 7150k this should be in about four hours.
Jojo
Re: sudden speed problem on normally fast line
28-04-2011 10:57 AM
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Re: sudden speed problem on normally fast line
28-04-2011 4:23 PM
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(I have raised a ticket)
this is going to make tonight's flickr upload a bit tedious ...
Re: sudden speed problem on normally fast line
29-04-2011 9:33 AM
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Not much from CSC either ...
[quote="CSC"]Thank you for your query regarding the speed on your line. Running a line check shows that your IP Profile may be stuck on 1Mb. I have requested that the Faults Team investigate the issue.
Surely after all these years it can't be beyond the wit of PN or BT to fix these issues quickly? It's not as though it's a rare occurrence ...
[rolls eyes, drums fingers, eats toast]
Re: sudden speed problem on normally fast line
29-04-2011 9:39 AM
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Re: sudden speed problem on normally fast line
29-04-2011 9:49 AM
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Re: sudden speed problem on normally fast line
30-04-2011 10:42 AM
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ticket #42085453, also raised 48 hours ago
Re: sudden speed problem on normally fast line
02-05-2011 11:27 AM
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11:44am, Saturday 30 Apr 2011
I have now initiated SNR reset on your line which should increase the profile on your line in next 48 hours. Please retest this in 48 hours and let us know if you require further assistance.
Well, 48 hours on again, and I'm still stuck on 1000K ...
I have disconnected session and reconnected (without rebooting router so DSL session & therefore sync unchanged)
No change in sync rate (8128/832) and no change in stable rate (still reported as 7.15M)
4 days of substandard speed ....
Re: sudden speed problem on normally fast line
03-05-2011 11:31 AM
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Is it still the same?
Jojo
Re: sudden speed problem on normally fast line
03-05-2011 5:39 PM
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The problem is resolved now, but it has taken far too long ...
Download speed achieved during the test was - 6392 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
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