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sudden speed problem on normally fast line

Community Veteran
Posts: 1,233
Thanks: 4
Registered: ‎30-07-2007

sudden speed problem on normally fast line

This has been for about 12 hours now.
This line normally support 6.5MB+
I've tried gateway hopping, but the BT speedtest does indicate a profile problem.
Can something be done quickly ?
thanks

BT Speedtest:
Download speedachieved during the test was - 910 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
mybroadbandspeed:
Today 10:34 971 kbps (121kB/s) 396 kbps (49.5kB/s)
Today 10:15 967 kbps (121kB/s) 516 kbps (64.5kB/s)
Exchange Status CheckerResults:
Virtual paths: Green
Stable Rate:
Estimated line speed: Not recorded (service activated before we introduced estimates).
Current line speed:  7.15 Mb
From Thomson TG585 v7 Router:
DSL Connection
Uptime: 0 days, 0:09:26
Bandwidth (Up/Down) [kbps/kbps]: 832 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Internet
Type: PPPoA
Uptime: 0 days, 0:09:20
IP Address: 87.xxx.xxx.xxx
Data Transferred (Sent/Received) [MB/MB]: 1.89 / 7.28
11 REPLIES
Community Veteran
Posts: 1,622
Thanks: 24
Registered: ‎29-06-2010

Re: sudden speed problem on normally fast line

Something has caused a low synch event, and your BT IP profile has dropped to 1000. If you stay synched at 8128, the IP profile should climb to 7150 in a matter of hours.
Whatever you do, don't reboot your router...
Highlighted
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: sudden speed problem on normally fast line

HI paulh,
Jaggies is right. Although with an increase from 1000k to 7150k this should be in about four hours.
Jojo Smiley
Community Veteran
Posts: 1,233
Thanks: 4
Registered: ‎30-07-2007

Re: sudden speed problem on normally fast line

cheers dears
Community Veteran
Posts: 1,233
Thanks: 4
Registered: ‎30-07-2007

Re: sudden speed problem on normally fast line

but over 4 hours now and still stuck
(I have raised a ticket)
this is going to make tonight's flickr upload  a  bit tedious ...
Community Veteran
Posts: 1,233
Thanks: 4
Registered: ‎30-07-2007

Re: sudden speed problem on normally fast line

22 hours on and no change, all stats as remain as in my ffrst post and I'm still stuck with sub-1MB speeds.
Not much from CSC either ...
[quote="CSC"]Thank you for your query regarding the speed on your line. Running a line check shows that your IP Profile may be stuck on 1Mb. I have requested that the Faults Team investigate the issue.
Surely after all these years it can't be beyond the wit of PN or BT to fix these issues quickly? It's not as though it's a rare occurrence ...
[rolls eyes, drums fingers, eats toast]
Community Veteran
Posts: 1,622
Thanks: 24
Registered: ‎29-06-2010

Re: sudden speed problem on normally fast line

Do bear in mind it's a Bank Holiday today. Not sure if DCT staff are working or not.
Community Veteran
Posts: 1,233
Thanks: 4
Registered: ‎30-07-2007

Re: sudden speed problem on normally fast line

Ah but it wasn't a BH yesterday
Community Veteran
Posts: 1,233
Thanks: 4
Registered: ‎30-07-2007

Re: sudden speed problem on normally fast line

48 hours on, still stuck at sub-1MB speeds, despite stable rate still saying 7.15 and sync at 8128 ...
ticket #42085453, also raised 48 hours ago
Community Veteran
Posts: 1,233
Thanks: 4
Registered: ‎30-07-2007

Re: sudden speed problem on normally fast line

last response from CSC
11:44am, Saturday 30 Apr 2011
I have now initiated SNR reset on your line which should increase the profile on your line in next 48 hours. Please retest this in 48 hours and let us know if you require further assistance.

Well, 48 hours on again, and I'm still stuck on 1000K ...
I have disconnected session and reconnected (without rebooting router so DSL session & therefore sync unchanged)
No change in sync rate (8128/832) and no change in stable rate (still reported as 7.15M)
4 days of substandard speed  ....
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: sudden speed problem on normally fast line

Hi paulh,
Is it still the same?
Jojo Smiley
Community Veteran
Posts: 1,233
Thanks: 4
Registered: ‎30-07-2007

Re: sudden speed problem on normally fast line

thanks for coming back (I know the forum is not an official support channel)
The problem is resolved now, but it has taken far too long ...
 Download speed achieved during the test was - 6392 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps