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streaming problems

Community Veteran
Posts: 2,265
Thanks: 102
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Registered: 18-02-2013

streaming problems

Believe it or not, the small amount packet loss i suffered earlier at about 20:40 was enough to freeze my bbc stream which just locked up my ps3. Do roku3 boxs suffer like this? I just cant cope with this anymore with my current equipment Sad
16 REPLIES
Plusnet Staff
Plusnet Staff
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Registered: 26-11-2011

Re: streaming problems

What gateway are you connected to?
http://usertools.plus.net/@gateway/
Chris Pettitt
Cloud Environments Engineer
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Re: streaming problems

Pcl-ag05
Community Gaffer
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Re: streaming problems

You got a thinkbb graph?  Are you seeing consistent loss? Or just a spike?
Kelly Dorset
Broadband Service Manager
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Re: streaming problems

It appears to be getting worse for me, my speed seems to drop at the same time. I'm going to set one up tonight Kelly.
Thanks for the replys by the way, you guys are workin' late..

Plusnet Staff
Plusnet Staff
Posts: 6,346
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Registered: 26-11-2011

Re: streaming problems

Was just going to ask the same as Kelly.
I've checked your line and can't spot anything obvious a TBB Graph would be great.
Chris Pettitt
Cloud Environments Engineer
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Re: streaming problems

I'm half expecting to see packet loss pattern like this graph...
http://www.thinkbroadband.com/ping/share/9cef3b8b49de4967b8b35118bfbe227f.html
Kelly Dorset
Broadband Service Manager
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Re: streaming problems

Quote from: Kelly
You got a thinkbb graph?  Are you seeing consistent loss? Or just a spike?

I've dropped a graph above, I wasn't quite sure if it was just a one off spike last night or not, but looking at the full hours on the sam graph today tells me it was a more sustained loss i had last evening.
[tt]Date

Failure Rate (%)

23:00 0.08
22:00 0.00
21:00 5.07
20:00 0.34
19:00 0.00
18:00 0.00
17:00 0.00[/tt]

Community Veteran
Posts: 2,265
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Registered: 18-02-2013

Re: streaming problems

Well i see nothing wrong with my connection yesterday at all. Bonkers!
My Broadband Ping
Community Veteran
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Registered: 27-10-2012

Re: streaming problems

Quite often my Samknows results for packet loss doesn't match my TBB BQM.
My iPlayer traffic is being hosted by Akamai (outside the UK) and routed by Telia - 213-248-111-172.customer.teliacarrier.com
Next time it happens, my be worth looking at which CDN is being used and doing some pings.
Community Veteran
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Registered: 18-02-2013

Re: streaming problems

I didn't start the graph till 10am on the 9th AndyH, sorry about the confusion, my problems have been running for a few days prior as well as a few times over the last few weeks which seemed to subside when i changed my dns settings over to OpenDns, However... I had some packet loss on the evening off the 8th as follows which may of caused my streams to freeze. But nothing since, I was streaming late afternoon and all last evening with no problems. So i guess we wait till sunday/monday evening when it's at full tilt plunet's side.

Quote
Next time it happens, my be worth looking at which CDN is being used and doing some pings.

I'll have a mooch at that side of things next time it happens, I thought it was down to plusnet to be looking after this sort of stuff for us! No?
Community Veteran
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Re: streaming problems

What IP address you get for a CDN server can depend on which DNS servers you're using, although last time I checked Plusnet DNS and OpenDNS were giving the same results. I see that the range of IP addresses you get for akamai hosted websites seems to have changed on PCL gateways, e.g.
[tt]traceroute to www.metoffice.gov.uk (212.56.73.144), 30 hops max, 60 byte packets
1  192.168.0.1 (192.168.0.1)  1.357 ms
2  lo0-central10.pcl-ag07.plus.net (195.166.128.18Cool  48.380 ms
3  link-a-central10.pcl-gw01.plus.net (212.159.2.184)  21.223 ms
4  xe-9-0-0.pcl-cr01.plus.net (212.159.0.216)  20.387 ms
5  cache.akamai.com (212.56.73.144)  20.483 ms[/tt]
(On a PTN gateway it seems www.metoffice.gov.uk still resolves to 23.62.53.115 or a similar IP.)
[tt]traceroute to cp41752.edgefcs.net (213.248.111.84), 30 hops max, 60 byte packets
1  192.168.0.1 (192.168.0.1)  1.360 ms
2  lo0-central10.pcl-ag07.plus.net (195.166.128.18Cool  21.665 ms
3  link-a-central10.pcl-gw01.plus.net (212.159.2.184)  20.808 ms
4  xe-9-0-0.pcl-cr01.plus.net (212.159.0.216)  20.073 ms
5  xe-11-1-0.edge3.London2.Level3.net (212.187.201.209)  20.653 ms
6  vl-3201-ve-128.ebr2.London2.Level3.net (4.69.202.177)  27.380 ms
7  ae-43-43.ebr1.Paris1.Level3.net (4.69.159.90)  27.345 ms
8  ae-71-71.csw2.Paris1.Level3.net (4.69.161.82)  27.711 ms
9  ae-2-70.edge3.Paris1.Level3.net (4.69.168.70)  27.990 ms
10  telia-level3.paris1.Level3.net (4.68.62.250)  28.255 ms
11  prs-bb2-link.telia.net (213.155.132.19Cool  29.662 ms
12  prs-b8-link.telia.net (213.155.131.11)  29.575 ms
13  213-248-111-84.customer.teliacarrier.com (213.248.111.84)  29.369 ms[/tt]
So there's still a short route for akamai web content, but a longer route for streaming.
Community Veteran
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Registered: 18-02-2013

Re: streaming problems

I get your point, I can see how easily a stream could be broken, especially this one>> 213-248-111-164.customer.teliacarrier.com  Shocked
[tt]
traceroute to 212.56.73.56 (212.56.73.56), 30 hops max, 60 byte packets
1  192.168.0.254 (192.168.0.254)  35.431 ms  35.295 ms  35.203 ms
2  lo0-central10.pcl-ag05.plus.net (195.166.128.186)  22.426 ms  22.403 ms  22.381 ms
3  link-a-central10.pcl-gw01.plus.net (212.159.2.176)  21.227 ms  22.298 ms  22.290 ms
4  xe-1-2-0.pcl-cr01.plus.net (212.159.0.20Cool  24.178 ms  24.601 ms  24.600 ms
5  cache.akamai.com (212.56.73.56)  22.188 ms  22.487 ms  22.447 ms
traceroute to 213.248.111.164 (213.248.111.164), 30 hops max, 60 byte packets
1  192.168.0.254 (192.168.0.254)  97.520 ms  97.353 ms  97.205 ms
2  lo0-central10.pcl-ag05.plus.net (195.166.128.186)  22.268 ms  22.283 ms  22.231 ms
3  link-a-central10.pcl-gw01.plus.net (212.159.2.176)  20.398 ms  20.545 ms  22.066 ms
4  xe-1-2-0.pcl-cr01.plus.net (212.159.0.20Cool  25.796 ms  25.725 ms  25.707 ms
5  xe-11-1-0.edge3.London2.Level3.net (212.187.201.209)  21.800 ms  24.100 ms xe-11-2-0.edge3.London2.Level3.net (212.187.201.213)  21.785 ms
6  vl-3201-ve-128.ebr2.London2.Level3.net (4.69.202.177)  28.164 ms  23.599 ms  25.179 ms
7  ae-42-42.ebr1.Paris1.Level3.net (4.69.159.86)  25.730 ms ae-43-43.ebr1.Paris1.Level3.net (4.69.159.90)  25.317 ms ae-44-44.ebr1.Paris1.Level3.net (4.69.159.94)  27.267 ms
8  ae-91-91.csw4.Paris1.Level3.net (4.69.161.90)  27.251 ms ae-71-71.csw2.Paris1.Level3.net (4.69.161.82)  27.233 ms ae-91-91.csw4.Paris1.Level3.net (4.69.161.90)  27.209 ms
9  ae-3-80.edge3.Paris1.Level3.net (4.69.168.134)  72.251 ms ae-1-60.edge3.Paris1.Level3.net (4.69.168.6)  24.832 ms  24.804 ms
10  telia-level3-ge.paris1.Level3.net (4.68.62.126)  26.660 ms  25.376 ms  25.308 ms
11  prs-bb2-link.telia.net (213.155.134.230)  24.983 ms prs-bb1-link.telia.net (213.155.134.224)  25.352 ms prs-bb1-link.telia.net (213.155.132.192)  32.855 ms
12  prs-b8-link.telia.net (213.155.136.207)  26.371 ms prs-b8-link.telia.net (213.155.131.19)  25.849 ms prs-b8-link.telia.net (213.155.131.1)  26.633 ms
13  213-248-111-164.customer.teliacarrier.com (213.248.111.164)  27.326 ms * *
traceroute to 95.140.227.188 (95.140.227.18Cool, 30 hops max, 60 byte packets
1  192.168.0.254 (192.168.0.254)  33.918 ms  33.773 ms  33.660 ms
2  lo0-central10.pcl-ag05.plus.net (195.166.128.186)  103.642 ms  103.932 ms  104.807 ms
3  link-a-central10.pcl-gw01.plus.net (212.159.2.176)  20.960 ms  21.606 ms  21.595 ms
4  xe-1-2-0.pcl-cr01.plus.net (212.159.0.20Cool  21.569 ms  21.531 ms  22.437 ms
5  ae1.ptw-cr01.plus.net (195.166.129.0)  22.443 ms  22.413 ms ae2.pcl-cr02.plus.net (195.166.129.7)  22.382 ms
6  tge8-5.fr3.lon.llnw.net (178.79.206.2)  30.384 ms  17.462 ms  18.849 ms
7  * * *
8  ve8.fr4.lcy1.llnw.net (87.248.196.17)  19.021 ms fcds188.lcy.llnw.net (95.140.227.18Cool  19.223 ms  20.152 ms[/tt]
Community Veteran
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Registered: 27-10-2012

Re: streaming problems

I've been trying to find some sites that represent UK internet traffic so you can see what is a busy night, but none of the peers seem to publish this.
The only thing I came up with (apart from the PN graphs) were the free peering exchanges - http://www.lonap.net/mrtg/lonap-total.html and https://www.linx.net/pubtools/trafficstats.html?stats=day
I'm not sure how representative they are of ISP end user traffic, but I suppose they must be a bit of a guide.
Community Veteran
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Registered: 18-02-2013

Re: streaming problems

Well that was for sure a spike.