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still no broadband are BT closed over the weekend

crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: still no broadband are BT closed over the weekend

Anotherone had to get my tariff upgraded for data so on phone
Chris thanks
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: still no broadband are BT closed over the weekend

I'm sure Chris Pettitt will resolve this for you.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: still no broadband are BT closed over the weekend

Hi,
There looks to have been a delay to this order. Unfortunately there is very little we are able to do on a Sunday. I'll get this picked up for you first thing in the morning though and I'll be in touch.
Really sorry about this.
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: still no broadband are BT closed over the weekend

Thanks for trying anyway Chris
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: still no broadband are BT closed over the weekend

Hi,
Just to update you, I've spoken to our suppliers who have informed me that there has been a system issue causing the delay here. We're working as quickly as possible to get this resolved for you. As soon as I have more information, I'll be right in touch.
Sorry for the delay.
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: still no broadband are BT closed over the weekend

Thanks Chris
Any idea if we are talking days or weeks
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: still no broadband are BT closed over the weekend

Hi,
No problem. I would say that we're talking somewhere around 24-48 hour mark.
I'll continue to push them with this though and let you know whats happening once I get another update.
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: still no broadband are BT closed over the weekend

Thanks for your help Chris been talking with my family and will give it till tomorrow then that's 14 days where I have been told nearly every day that it should be fixed in 24 hours.
So will wait and see but I am not hopeful, time to see how long to reconnect with old isp
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: still no broadband are BT closed over the weekend

FAO Chris
Just had a text saying it's being delayed again just wondered if this was from you
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: still no broadband are BT closed over the weekend

Hi,
The text message was sent by one of my colleagues, Adam who is personally investigating this issue for you.
It looks as though the 'Bridge Case' is still open and we are continuing to push to get this resolved for you.
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: still no broadband are BT closed over the weekend

@crobertbailey
Did you get the PM I sent you last night?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: still no broadband are BT closed over the weekend

Thank you for your time on the phone this afternoon.
As we discussed, the order and bridge case has now been completed. Please log into your router and run through the router set up and that should get you up and running.
I'm honestly really sorry it's taken so long to get resolved.
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: still no broadband are BT closed over the weekend

Sorry Chris it's still the same result won't authenticate been on the phone yet again and guess what it needs another 24 hours to test the line and equipment.
Looks like plusnet won't be getting my money  Embarrassed
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: still no broadband are BT closed over the weekend

Hi,
I'm really sorry about this. I've arranged for this issue to be investigated further for you this evening. I will review this further for you tomorrow morning.
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: still no broadband are BT closed over the weekend

Thanks Chris
I know you are trying your best