still no broadband are BT closed over the weekend
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- still no broadband are BT closed over the weekend
Re: still no broadband are BT closed over the weekend
16-02-2013 8:35 PM
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Chris thanks
Re: still no broadband are BT closed over the weekend
17-02-2013 12:15 AM
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Re: still no broadband are BT closed over the weekend
17-02-2013 1:21 PM
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There looks to have been a delay to this order. Unfortunately there is very little we are able to do on a Sunday. I'll get this picked up for you first thing in the morning though and I'll be in touch.
Really sorry about this.
Re: still no broadband are BT closed over the weekend
17-02-2013 3:55 PM
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Re: still no broadband are BT closed over the weekend
18-02-2013 11:51 AM
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Just to update you, I've spoken to our suppliers who have informed me that there has been a system issue causing the delay here. We're working as quickly as possible to get this resolved for you. As soon as I have more information, I'll be right in touch.
Sorry for the delay.
Re: still no broadband are BT closed over the weekend
18-02-2013 1:47 PM
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Any idea if we are talking days or weeks
Re: still no broadband are BT closed over the weekend
18-02-2013 1:51 PM
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No problem. I would say that we're talking somewhere around 24-48 hour mark.
I'll continue to push them with this though and let you know whats happening once I get another update.
Re: still no broadband are BT closed over the weekend
18-02-2013 2:48 PM
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So will wait and see but I am not hopeful, time to see how long to reconnect with old isp
Re: still no broadband are BT closed over the weekend
19-02-2013 11:51 AM
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Just had a text saying it's being delayed again just wondered if this was from you
Re: still no broadband are BT closed over the weekend
19-02-2013 11:52 AM
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The text message was sent by one of my colleagues, Adam who is personally investigating this issue for you.
It looks as though the 'Bridge Case' is still open and we are continuing to push to get this resolved for you.
Re: still no broadband are BT closed over the weekend
19-02-2013 3:38 PM
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Did you get the PM I sent you last night?
Re: still no broadband are BT closed over the weekend
19-02-2013 4:03 PM
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As we discussed, the order and bridge case has now been completed. Please log into your router and run through the router set up and that should get you up and running.
I'm honestly really sorry it's taken so long to get resolved.
Re: still no broadband are BT closed over the weekend
19-02-2013 4:18 PM
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Looks like plusnet won't be getting my money
Re: still no broadband are BT closed over the weekend
19-02-2013 8:18 PM
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I'm really sorry about this. I've arranged for this issue to be investigated further for you this evening. I will review this further for you tomorrow morning.
Re: still no broadband are BT closed over the weekend
19-02-2013 10:10 PM
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I know you are trying your best
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