squeaky wheel time - BT and your profiles do not match
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squeaky wheel time - BT and your profiles do not match
09-04-2015 10:54 AM
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Current line speed:
4.9 Mb
Download speedachieved during the test was - 4.62 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.31 Mbps
that 0.4mb difference makes a damned big difference watching anything ondemand, so some WD40 please
Re: squeaky wheel time - BT and your profiles do not match
09-04-2015 11:45 AM
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Re: squeaky wheel time - BT and your profiles do not match
09-04-2015 1:06 PM
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Looking at process...
1. Why are tickets not being turned around within set expectations?
2. Why are profile updates not being processed automatically?
3. What is PlusNet doing to address these issues, other than hiding the links to the ticket system?
Resolution of these systematic failures would bring about a reduction in the need for users to call upon support escalation channels.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: squeaky wheel time - BT and your profiles do not match
09-04-2015 1:11 PM
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Quote from: Townman 2. Why are profile updates not being processed automatically?
And when the system picks up the change why doesn't it trigger a PPP drop on my line and I assume others
Re: squeaky wheel time - BT and your profiles do not match
09-04-2015 1:14 PM
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Quote from: Townman 1. Why are tickets not being turned around within set expectations?
The ticket was replied to, on more than 1 occassion.
Quote from: Townman 2. Why are profile updates not being processed automatically?
They are generally, on the first response to this ticket the sync rate was at 5661 giving a profile of 4900. This is what our system reflected. Since this point the sync rate changed again and it may (I haven't fully checked) have just been that the new profile hadn't yet been received.
Quote from: Townman 3. What is PlusNet doing to address these issues, other than hiding the links to the ticket system?
As above, the ticket was replied to.
Re: squeaky wheel time - BT and your profiles do not match
09-04-2015 1:22 PM
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Sorry I drew the wrong conclusions - "getting nowhere" is not the same as "not being answered" which is what I wrongly translated Gus' comment to mean.
Eats 'umble pie for lunch. Nasty taste... ...must learn not to assume the worse based solely on "conditioning"!
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: squeaky wheel time - BT and your profiles do not match
09-04-2015 3:29 PM
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Re: squeaky wheel time - BT and your profiles do not match
09-04-2015 3:33 PM
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- Re: squeaky wheel time - BT and your profiles do n...