speeds?
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speeds?
27-05-2010 1:48 PM
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Re: speeds?
27-05-2010 1:55 PM
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Once the line fault is fixed you should start to see an improvement.
Re: speeds?
28-05-2010 1:57 PM
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Re: speeds?
28-05-2010 3:29 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: speeds?
29-05-2010 11:26 AM
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Re: speeds?
29-05-2010 6:18 PM
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Once the phone is fixed you should get a better sync without disconnections (note it may take one or two days for BT to raise your IP profile so speeds may stay down for a little while).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: speeds?
31-05-2010 8:33 AM
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Re: speeds?
01-06-2010 1:16 PM
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I can see that an engineer was booked to attend this morning, has that solved the fault? Certainly hoping so, please let us know - if not we'll pass it back for more investigation.
Re: speeds?
01-06-2010 5:11 PM
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Bt have been today, i recived a call from bt saying he was calling to my home this morning but was going to test the exchange first, he asked what the problems were i explanined the phone was engaged all the time and the broadband was painfully slow and disconecting, he repliaed im only "here to test the phone fault" he then came to the house and did some test and said the fault was with the phone even though i have tried corded and cordless, however the broadband was still slow so i have disconected the phone and the and its still slow so i am no further forward than before. What will be the next step as the broadband fault has yet to be investigated at my home?
this is the test i took today
update i have just borrowed a phone from my parents that i know works fine as they use it, ive plugged it in and my line is still engaged????
Re: speeds?
02-06-2010 2:40 PM
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We won't be able to progress the broadband fault until the phone fault is closed I'm afraid, but from what you've said the phone fault is almost certainly the cause. It looks like the next step on that is to get another engineer out to you, the fault notes say that this is in progress of being arranged. Now you've tested with an alternative phone you can say categorically that this isn't the cause.
When there's any more information we'll let you know.
Re: speeds?
04-06-2010 11:25 AM
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new speed test today
Re: speeds?
04-06-2010 12:11 PM
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Re: speeds?
04-06-2010 12:20 PM
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Your line is still very intermittent (11 drops today), so something's still wrong somewhere.
Re: speeds?
04-06-2010 5:18 PM
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Re: speeds?
07-06-2010 9:18 AM
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As long as the line is still noisy it needs to be investigated as a phone fault I'm afraid, it looks from the ticket like the line is still noisy and there's another engineer scheduled to visit the exchange tomorrow. If the noise is gone please let us know and we'll see how things look on the broadband side (you should find things start getting better once the noise is gone).
If you'd like to request a MAC you'll need to call our customer options team on 0845 140 6002 - they'll be able to help you out there though I hope we can get things sorted for you before it comes to that.
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