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speeds being throttled?

FIXED
BobPlumbe
Grafter
Posts: 57
Thanks: 2
Registered: 22-05-2016

speeds being throttled?

no matter what speed I sync at my plusnet linespeed is 1.40 and that's the fastest I can download at

bt has my ip profile at 1.85 ish yet plusnet linespeed stays the same, been a while now without it resetting itself

are plusnet throttling because of overcrowded under invested infrastructure?

will I have more chance of a usable connection with an llu isp?

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,086
Thanks: 791
Fixes: 171
Registered: 25-03-2015

Re: speeds being throttled?

Fix

Looking at the speed history over the past month, it does look like automation has been changing the speed profile on our side, it certainly hasn't been stuck at 1400. It can sometimes just take a little while for us to receive the delta report which would trigger the profile update.

 

Date       Speed Profile Event
2016-07-06 07:34:33       1400 Generic Speed 1400 No Time Out Speed update by Delta Report
2016-07-04 10:58:28       1700 Generic Speed 1700 No Time Out Speed update by Delta Report
2016-07-02 16:57:02       1800 Generic Speed 1800 No Time Out Speed update by Delta Report
2016-06-24 11:51:42       1700 Generic Speed 1700 No Time Out Speed update by Delta Report
2016-06-20 18:33:40       1800 Generic Speed 1800 No Time Out Speed update by Delta Report
2016-06-15 19:17:43       1700 Generic Speed 1700 No Time Out Speed update by Delta Report
2016-06-14 15:55:02       1600 Generic Speed 1600 No Time Out Speed update by Delta Report
2016-06-12 15:42:35       1800 Generic Speed 1800 No Time Out Speed update by Delta Report
2016-06-10 18:23:18       1700 Generic Speed 1700 No Time Out Speed update by Delta Report
2016-06-06 06:57:09       1800 Generic Speed 1800 No Time Out Speed update by Delta Report
2016-06-02 05:49:16       1400 Generic Speed 1400 No Time Out Speed update by Delta Report

 

EDIT: Having said this, it does look like there was a few changes on our suppliers die that could be made so I've altered a few settings to try and get some more speed out of your line for you.

 

I'm also just placed an order to uncap your upload speed. This should complete tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
BobPlumbe
Grafter
Posts: 57
Thanks: 2
Registered: 22-05-2016

Re: speeds being throttled?

thanks, gone from 1.4 to 2.36

 

BobPlumbe
Grafter
Posts: 57
Thanks: 2
Registered: 22-05-2016

Re: speeds being throttled?

back below 2mbs again

I'm on a long line even though there is an exchange much closer to me and bt are not installing fibre into my cabinet

learned to despise bt a long time ago, trading as plusnet doesn't change how I feel about them.

get better networks in pretty much any other country on earth

quality of support is hit and miss, luck of the draw if you get one that knows his ass from his dslam

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,086
Thanks: 791
Fixes: 171
Registered: 25-03-2015

Re: speeds being throttled?

Sorry to hear that, it does look like your speed profile has been moving around a little bit through automation:

Date         Profile Event
2016-07-10 20:27:09         Generic Speed 2200 No Time Out Speed update by Delta Report
2016-07-08 16:42:27         Generic Speed 2300 No Time Out Speed update by Delta Report
2016-07-07 17:51:58         Generic Speed 1800 No Time Out Speed update by Delta Report

 

Unfortunately as the estimates for your line are 1Mbps to 3.5Mbps, we can't guarantee it will always stay above 2Mbps Undecided

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team