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speed

kinkladze2
Newbie
Posts: 1
Registered: ‎26-05-2017

speed

was promised between 1.2mbps and 1.9mbps , never had these speeds currently 0.6mbps , the worse connection speed in 15 years , moved from Talk Talk because i found out they were charging me for fibre when it wast even available , are there any ISP providers who actually do what they say.?

2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,335
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: speed

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: speed

Hi there,

 

Sorry that you're having problems with your connection. We'd like to help get the speeds to where they should be for your line.

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.