cancel
Showing results for 
Search instead for 
Did you mean: 

speed

kinkladze2
Newbie
Posts: 1
Registered: 26-05-2017

speed

was promised between 1.2mbps and 1.9mbps , never had these speeds currently 0.6mbps , the worse connection speed in 15 years , moved from Talk Talk because i found out they were charging me for fibre when it wast even available , are there any ISP providers who actually do what they say.?

2 REPLIES
Gel
Pro
Posts: 1,385
Thanks: 131
Fixes: 10
Registered: 02-08-2007

Re: speed

Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: speed

Hi there,

 

Sorry that you're having problems with your connection. We'd like to help get the speeds to where they should be for your line.

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team