speed slow following exchange problem

[#1]

Hi
Yesterday you fixed a problem in our local exchange that was stopping us having broadband, thanks goodness. back online after a week.
But, I'm suffereing serious speed loss since this issue was fixed and being back online.
I've run a test and this is the results:


and snapshot of my router stats is attached
can you help with this please?
John

[#2]

if you run further diagnostics on the bt speedtest (http://speedtest.btwholesale.com/) what profile do you get?

[#3]

Hi Dvorak
After having followed their instructions, sadly I don't seem to get any profile (?)
:

Quote

Download Speed (Mbps): 1.92 Upload Speed (Mbps): 0.34 Ping Latency(ms): 33.13 FAQ 1. Best Effort Test: Download Speed : 1.92 Mbps Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

John

[#4]

Hi there,
As your connection has only just stabilised an SNR reset is needed.
I've just done that now so you should see some improvement soon.