cancel
Showing results for 
Search instead for 
Did you mean: 

speed problem.

anotherbob
Grafter
Posts: 113
Registered: 02-09-2007

speed problem.


Same result with BT speedtest
7 REPLIES
Community Veteran
Posts: 1,100
Registered: 05-04-2007

Re: speed problem.

Have you tried rebooting your router. Changing the gateway you are on may improve things.
anotherbob
Grafter
Posts: 113
Registered: 02-09-2007

Re: speed problem.

Yes.... first thing I did was power everything down, reboot and test again.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: speed problem.

Hi there,
I can see from checking your usage that you have just hit the 4gb limit on your account, as such this will be the cause of the slowdown. Having said that your usage will reset on Monday (when you are billed) and speeds should go back to normal then.
Hope that helps,
anotherbob
Grafter
Posts: 113
Registered: 02-09-2007

Re: speed problem.

Mostly during the daytime, including Sat & Sun.
anotherbob
Grafter
Posts: 113
Registered: 02-09-2007

Re: speed problem.

Sunday morning.....

Does this mean I hadn't been throttled and that something else was wrong, or have Plusnet generously reset my usage a day early?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: speed problem.

Your throttling only applies during peak times, so that's 4pm to midnight. Outside of those hours it'll run much closer to line speeds. Your usage is still due to be reset tomorrow.
Hope that helps,
anotherbob
Grafter
Posts: 113
Registered: 02-09-2007

Re: speed problem.

Thanks for the info.
I've been using a couple of Internet radios during the last month or so, I expect that will have bumped up my usage. The stations I mainly listen to stream at 128 kbps.