speed problem??
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- Re: speed problem??
speed problem??
09-10-2012 10:55 AM
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Havent been able to run the bt speedtester due to needing to install java which is going to take 2hrs due to the slow speed.
Have a download speed of 0.30 mbps and a upload speed of 0.38 mbps.Download speeds are normally around 7.00mbps i have restarted my router a couple of times but had no joy.
managed to get this to run.
Was hoping someone could check out my connection.Many thanks.
dick:green Image tags added.
Re: speed problem??
09-10-2012 11:33 AM
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Are you connecting wired or wireless?
Re: speed problem??
09-10-2012 11:38 AM
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optained this info from my thompson router.
DSL Connection
Link Information
Uptime: 0 days, 0:22:33
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 13.5
Line Attenuation (Up/Down) [dB]: 5.5 / 10.0
SN Margin (Up/Down) [dB]: 22.0 / 8.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 0 / 1
Dick:green Excessive spaces removed.
Re: speed problem??
09-10-2012 11:49 AM
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Can you try a wired connection as it looks like this could be the issue.
It may be worth trying to change your wireless channels, you can do that <a href="http://www.plus.net/support/broadband/wireless_broadband/wireless_signal.shtml">here</a>
It may also be worth looking at the bottom of the page on the link I provided and using one of the tools(Wifi Stumbler and inSSIDer) to see what channel may be best to use.
Re: speed problem??
09-10-2012 12:06 PM
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Re: speed problem??
09-10-2012 11:35 PM
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Re: speed problem??
10-10-2012 1:20 AM
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Re: speed problem??
10-10-2012 5:12 AM
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looking back i actually mistyped.
thanks.
Re: speed problem??
10-10-2012 5:23 AM
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Re: speed problem??
10-10-2012 11:27 AM
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We may need to raise a fault but I'd just like to have a quick look at your test results.
Re: speed problem??
10-10-2012 2:27 PM
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Trying to download java now so that i can run http://www.speedtester.bt.com/
Have actually struggled getting some of the other broadband speed tests to run due to the slow speeds i think.
Re: speed problem??
10-10-2012 3:12 PM
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downloads speeds (mbps) 0.27
upload speeds (mbps) 0.38
ping latency (ms) 46.88
Re: speed problem??
10-10-2012 3:17 PM
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Download speedachieved during the test was - 0.09 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
Re: speed problem??
10-10-2012 3:31 PM
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From the fault ticket you have opened can you complete the initial diagnostic questions then we can investigate the issue.
Re: speed problem??
10-10-2012 4:04 PM
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