speed problem
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- Re: speed problem
speed problem
08-06-2012 3:14 AM
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Uptime: 0 days, 0:15:20
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 888 / 18.536
Bandwidth (Up/Down) [kbps/kbps]: 440 / 1.150
Data Transferred (Sent/Received) [MB/MB]: 3,39 / 26,38
Output Power (Up/Down) [dBm]: 11,0 / 18,0
Line Attenuation (Up/Down) [dB]: 11,0 / 21,5
SN Margin (Up/Down) [dB]: 28,5 / 21,5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
thanks in advance for any help
Re: speed problem
08-06-2012 7:15 AM
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Use this Disconnect method -
Do a Disconnect of your PPP Internet session with the ISP - you need to login to the modem/router interface and look for the Disconnect button to click on. On the Thomson modem/routers you will typically find it in the box marked Internet as shown here. Now wait a few minutes, power down. Then wait 10 minutes (during this time swap any filters, modem/router, connect to test socket, etc. - it doesn't matter if you take longer than 10 minutes) and then power up again (You may need to login to the modem/router and click on Connect to re-establish the PPP Internet session). Check the stats immediately (The Noise Margin [SNRM] shown is usually the current Target Noise Margin).
I usually recommend you do this no more than 5 times in an hour, and then leave it alone for the rest of the day. Remember the reason for this procedure is to help prevent the exchange DLM from thinking you have a dropping connection (or a worse one than you may already have).
You can user the Disconnect/Connect (without a power down) to Gateway hop.
When you are reconnected post a copy of the new stats.
Re: speed problem
08-06-2012 12:34 PM
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i synced as told before and no difference in the noise margin or broadband speed?
new stats
Uptime: 0 days, 0:01:48
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 888 / 19,072
Bandwidth (Up/Down) [kbps/kbps]: 440 / 1,150
Data Transferred (Sent/Received) [kB/kB]: 31.00 / 156.00
Output Power (Up/Down) [dBm]: 11.5 / 18.0
Line Attenuation (Up/Down) [dB]: 11.0 / 21.0
SN Margin (Up/Down) [dB]: 28.5 / 22.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Re: speed problem
08-06-2012 12:42 PM
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Re: speed problem
08-06-2012 1:08 PM
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Re: speed problem
08-06-2012 3:01 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: speed problem
08-06-2012 4:33 PM
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The line is indeed banded between 576 and 1152 however until it stops dropping connection we can't do anything about that I'm afraid:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image1339169468167.png" />
I'd strongly recommend testing with the router plugged into the master socket (or even better the test socket behind the master socket front plate, if it has one) and seeing if the line still drops. If it does then raise us a fault at http://faults.plus.net and we'll get it sorted for you. Once that's done we'll be able to get the banding removed, assuming it hasn't already happened during the course of the investigation.
Re: speed problem
08-06-2012 5:45 PM
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Re: speed problem
08-06-2012 6:01 PM
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Re: speed problem
08-06-2012 6:20 PM
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Re: speed problem
08-06-2012 7:01 PM
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If you are plugged into the Test socket can you tell me what colour wires are connected to the front-plate and which terminal numbers they are connected to?
Re: speed problem
08-06-2012 8:17 PM
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Re: speed problem
09-06-2012 4:14 PM
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Re: speed problem
11-06-2012 10:04 AM
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The graph below is from Friday when the faceplate was fitted. There does still seem to be an issue somewhere, as you can see from the number of drops on Saturday. I'd suggest using an in-line filter in the test socket.
Jojo
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