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speed issue

cyclopops
Dabbler
Posts: 21
Registered: ‎28-08-2011

speed issue

over the last couple of days i have had noise on my line, which turned ot to be a faulty phone.
when i checked my broadband speed yesterday i was only geting 3014 Kbps according to the BT speedtester, normally i get full speed for my connection rate "Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)"  Saturday 00:32 6736 kbps (842kB/s) 381 kbps (47.6kB/s)
but it is showing my  IP Profile for my line is - 3500 Kbps, where up to the line issue was 7150, how can i get back to this asap?
cheers
8 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: speed issue

Hi cyclopops,
your line just needs to stay stable. Don't be tempted to reboot, and if it's still the same in the morning, give me a shout and I'll see if there's anything I can do.
Jojo Smiley
cyclopops
Dabbler
Posts: 21
Registered: ‎28-08-2011

Re: speed issue

back to normal, dont know if you did anything jojo, but thanks anyway
Today 06:07 6727 kbps (841kB/s)
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: speed issue

No, didn't do anything, just needed to wait for the profile to lift. Smiley
cyclopops
Dabbler
Posts: 21
Registered: ‎28-08-2011

Re: speed issue

well 7 days later, and its done it again, my IP Profile for your line is - 3000 Kbps, and my speed has dropped to 2920 kbps (365kB/s), so basically twice in about a week, i do hope this is not going to be normal service, i have come from a service that was very reliable (never skipped a beat in the 3 years i was there).
i have rebooted my router this morning, and right away i am back to DSL Connection Rate :8128 Kbps, i know you will say not to do that, but its the only way of quickly getting my router to get to that connection speed (last time i left it a few days and it stayed at 3500 profile)
as a little bit of extra info, my phone line was due to switch over from BT to plusnet yesterday, could this have caused this issue?
i also noted last night the my SNR was 22, when normally it is around 6
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: speed issue

Not sure whether that could have caused it. Are you using any extension cables/sockets for your router connection?
cyclopops
Dabbler
Posts: 21
Registered: ‎28-08-2011

Re: speed issue

no, my router goes straight into the face plate, (filter inbuilt)
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: speed issue

Well just keep an eye on it and let us know if it goes funny again Smiley
cyclopops
Dabbler
Posts: 21
Registered: ‎28-08-2011

Re: speed issue

will do
thanks