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speed issue..........

jld51
Grafter
Posts: 49
Registered: 12-03-2014

speed issue..........

line profile has dropped from 70+ to 24 speed gone from 72 Mbps to  Angry11.51.
1. Best Effort Test:  -provides background information.
Download Speed
11.51 Mbps

0 Mbps 24.57 Mbps
Max Achievable Speed
Download speedachieved during the test was - 11.51 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-24.57 Mbps .
Additional Information:
IP Profile for your line is - 24.57 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
12.6 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 12.6Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
10 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: speed issue..........

Hi jld51,
I'm really sorry to hear of the issues you're having here. If you could raise a fault with us at http://faults.plus.net we'll ensure we get that sorted out for you.
Chris Pettitt
Cloud Environments Engineer
jld51
Grafter
Posts: 49
Registered: 12-03-2014

Re: speed issue..........

Thank you for a fast response. ticket has been raised.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: speed issue..........

No problem.
Can you ensure that the Fault Checker is completed all the way through?
Chris Pettitt
Cloud Environments Engineer
jld51
Grafter
Posts: 49
Registered: 12-03-2014

Re: speed issue..........

Did the fault checker need to take 3 speed tests do i then post them  here.or to the open ticket.
jim:quote
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: speed issue..........

If you've completed a Speed Test at http://speedtest.btwholesale.com including 'Further Diagnostics' then you can progress the Fault Checker to the end.
Chris Pettitt
Cloud Environments Engineer
jld51
Grafter
Posts: 49
Registered: 12-03-2014

Re: speed issue..........

all i keep getting is
FAQ
null
You appear to have not logged on as speedtest@speedtest_domain. In order to run the next test you should login as speedtest@speedtest_domain.
Please wait while you are redirected..
never get redirected
dick:quote
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: speed issue..........

On the Broadband Fault Checker, just keep clicking 'Next' until it's completed, I'm pretty certain that the information we've got from your initial Speed Test will be enough.
Chris Pettitt
Cloud Environments Engineer
jld51
Grafter
Posts: 49
Registered: 12-03-2014

Re: speed issue..........

I assume nothing will be done over the easter break.......
jld51
Grafter
Posts: 49
Registered: 12-03-2014

Re: speed issue..........

Engineer phones at 7-50 am this morning asks if he can call around,result job done quick service  Smiley Smiley Smiley
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: speed issue..........

Great stuff Smiley
Our Support Team and Openreach still work through the Easter Break - I'm glad everything has been sorted out for you Smiley
Chris Pettitt
Cloud Environments Engineer