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speed halved
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- speed halved
speed halved
12-10-2015 12:14 PM
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Hello there
My speed has gone down to 6mbs from around 12. Could you kindly reset it please?
many thanks
My speed has gone down to 6mbs from around 12. Could you kindly reset it please?
many thanks
Message 1 of 9
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8 REPLIES 8
Re: speed halved
12-10-2015 2:46 PM
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hello.........
anybody there
1 knock for yes 2 knocks for no.................
anybody there
1 knock for yes 2 knocks for no.................
Message 2 of 9
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Re: speed halved
12-10-2015 2:48 PM
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now found something else..........no dial tone? tried another phone...same but internet working although slow as mentioned
Message 3 of 9
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Re: speed halved
12-10-2015 2:49 PM
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in which case you need to report a phone fault as it sounds like one wire of the pair is broken
Message 4 of 9
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Re: speed halved
12-10-2015 3:01 PM
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Hi fastconnection,
Thank you for bringing this to our attention. I have looked into this for you and can see there is a fault on you telephone line and I have raised this for you. You should receive a text message confirming the resolution time and no engineer is required to visit you. Please refer to ticket ref 112439470 in your online account.
Thank you for bringing this to our attention. I have looked into this for you and can see there is a fault on you telephone line and I have raised this for you. You should receive a text message confirming the resolution time and no engineer is required to visit you. Please refer to ticket ref 112439470 in your online account.
Message 5 of 9
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Re: speed halved
12-10-2015 3:26 PM
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Thanks Ben
Much appreciated
Much appreciated
Message 6 of 9
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Re: speed halved
15-10-2015 12:39 PM
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phone fixed many thanks but speed id down to 5 - 6 from 10-11 .tried reset the router but just the same. could this be reset please?
thankyou
thankyou
Message 7 of 9
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Re: speed halved
15-10-2015 12:55 PM
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Can you try a single disconnect/reconnect now?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 8 of 9
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Re: speed halved
15-10-2015 4:37 PM
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That great alls well now. You guys are great. I have only had a few problems over the years but each time they have been fixed and you have kept in touch. Many thanks!
Message 9 of 9
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