speed halved

[#1]

Hello there
My speed has gone down to 6mbs from around 12. Could you kindly reset it please?
many thanks

[#2]

hello.........
anybody there
1 knock for yes  2 knocks for no.................

[#3]

now found something else..........no dial tone?  tried another phone...same but internet working although slow as mentioned

[#4]

in which case you need to report a phone fault as it sounds like one wire of the pair is broken

[#5]

Hi fastconnection,
Thank you for bringing this to our attention. I have looked into this for you and can see there is a fault on you telephone line and I have raised this for you. You should receive a text message confirming the resolution time and no engineer is required to visit you. Please refer to ticket ref 112439470  in your online account.

[#6]

Thanks Ben
Much appreciated

[#7]

phone fixed many thanks but speed id down to 5 - 6 from 10-11 .tried reset the router but just the same. could this be reset please?
thankyou

[#8]

Can you try a single disconnect/reconnect now?

[#9]

That great alls well now. You guys are great. I have only had a few problems over the years but each time they have been fixed and you have kept in touch. Many thanks!