speed had dropped

[#1]

hi
i am using plusnet technicolor tg582n fibre and have noticed a bit of a speed drop, please see attached files
the engineer ran loads of tests when he came to setup the fibre and said my line was capable of around 50mb
just wondering if you guys can turn the switch up a bit?
thanks
Lee

[#2]

You need to run the "Further diagnostics" option on the BTW speed test to get your downstream IP profile. If it's significantly higher than the Plusnet Current Line Speed figure, that needs an appropriate nudge upwards as it is probably causing the slow down.

[#3]

hi
thanks for the reply
i have done a further test, strange that i was getting higher speeds before and that the engineer said i had a higher speed when he installed the fibre

[#4]

With an IP profile of 29.03 your Plusnet Current Line Speed should go up to 29 Mb in due course, however that does seem low - might be worth running through the Faults Checker (when it's back on-line).

[#5]

hi
thanks for that, i will check that over and see what happens
thanks
Lee

[#6]

Hi there,
I can see you've raised a fault on this, hope that gets things sorted for you. Looks like the profile has dropped back to 24Mb at the moment unfortunately but I hope things improve soon.

[#7]

yes, i hope it gets sorted out as well!
can you push it along a bit?
thanks
Lee

[#8]

Just given it a nudge for you, looks like an engineer visit is the next step - if you reply to the ticket with details of when you're available we'll get it booked in for you.

[#9]

thanks
have just responded to message
thanks
Lee

[#10]

Hi Lee.
I've booked a appointment for tomorrow morning for you between 8 and 1.
Hope the engineer gets this sorted for you

[#11]

thats great!
thanks for the fast response!
will keep you posted
thanks
Lee

[#12]

hiya
the engineer left at 11am
he saw a problem at the exchange and ran some tests at my place and saw an issue of slow speeds, he rang up and got the chap to reset the profile and the tests on his device now say 48mb, but when i do speed tests still only 24mb? do you need to change anything else on your end?
thanks
Lee

[#13]

Good to hear he found the issue.
The profile on our end was still set at 24mbps but I've just increased that to 48 for you.
If you just log into your router and disconnect/reconnect you should see a increase in speed

[#14]

hello!
certainly quicker! thanks!

[#15]

Good stuff!
We'll pick it up and retest once we have the engineer notes but hopefully every thing's sorted now