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speed fault

Teds31
Grafter
Posts: 336
Registered: 06-08-2007

speed fault

I have had a question open for 4 or 5 days with no answer the question is about my internet speed,I had a constant speed of 5Mbps up to about a month ago then I had a line fault which caused noise on my line, this went off after about a week, I presume repaired by BT, the UP speed returned to normal after a couple of days but my DOWN speed is stuck at 3Mbps. I really could do with some help. Ted. .                         
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: speed fault

Hi there,
As per the reply on the fault ticket last night it sounds like you might just need to reboot.
Let me know if there's still a problem after that and I'll take another look at this for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Teds31
Grafter
Posts: 336
Registered: 06-08-2007

Re: speed fault

No, no problem now at the same time as you replied I had a sudden thought that I had not tried a reboot, as soon as I had reconnected after 10 mins the speed had recovered and there was your very good advice. Sorry about the problems which I should have seen , and thank you for your help. Ted