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TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

speed faster with previous ISP

Now the training period is up Can someone please check the Profile on my line
With my previous ISP I was syncing at 9.537 kbps with speeds of up to 9.100
With Plus net I am currently syncing at 8.355 kbps with current speeds of
Quote
Today 11:22 6063 kbps (758kB/s) 324 kbps (40.5kB/s)
Yesterday 10:14 6538 kbps (817kB/s) 323 kbps (40.4kB/s)
Monday 23:44 6634 kbps (829kB/s) 351 kbps (43.9kB/s)

I also noticed that https://faults.plus.net  for which I was on the understanding is a Broadband Trouble Shooter redirects to https://portal.plus.net/apps/kbdfaults/question comes back with the message
Quote
Thanks, you've given us all the information we need to investigate your problem
A Ticket has been raised to our Faults Team. We'll contact you as soon as we have more information and let you know what happens next.
In the meantime:
   Leave your equipment plugged in and powered up.
   Make sure you've given us a contact number we can reach you on (we'll keep you updated about your problem by text message). Contact us if you need to provide a different number.
Return to My Account

How is that possible, when I was not given a chance to give any information etc ?Huh
Router Stats

{admin}=>xdsl info expand=enabled
Physical Layer Statistics:
 Modem state:                                   up
 Up time (Days hh:mm:ss):                       0 days, 1:00:01
 xDSL Standard:                                 ITU-T G.992.5
 xDSL Annex:                                    Annex A
 Channel Mode:                                  Interleaved
 Number of reset:                               0
 Chipset Vendor info (G.994.1):                 Local          Remote
   Country code:                                B500           B500
   ID:                                          BDCM           TSTC
   Specific:                                    0000           0510
 System Vendor info (showtime):                 Local          Remote
   Country code:                                0F00           0000
   ID:                                          TMMB           ----
   Specific:                                    3C61           0000
 Bearers generic info                           DS             US
   Payload rate [Kbps]:                         8355           448
   Attenuation [dB]:                            47.5           27.3
   Margins [dB]:                                6.1            18.2
   Output power [dBm]:                          20.4           11.6
   Number of bearers:                           1
   Bearer 0                                     DS             US
     INP [DMT symbols]:                         0.00           0.00
     Delay [ms]:                                0.24           1.00
     Depth []:                                  1              0.00
     R:                                         0              0
G.997.1 Statistics (Current):
 Failures:
   Line failures                                Near end
     Loss of signal (LOS):                      0
     Loss of frame (LOF):                       0
     Loss of power (LPR):                       0
 Performance monitoring:
   Line PM:                                     Near end
     Error second (ES):                         344
   Channel PM:                                  Near end       Far end
     Bearer 0:
       Code Violation (CV):                     1235           6
       FEC:                                     0              0
   ATM data path PM:                            Near end       Far end
     Bearer 0:
       HEC violation count (HEC):               306            N/A
G.997.1 Statistics (last 15 minutes):
 Failures:
   Line failures                                Near end
     Loss of signal (LOS):                      0
     Loss of frame (LOF):                       0
     Loss of power (LPR):                       0
 Performance monitoring:
   Line PM:                                     Near end
     Error second (ES):                         14
   Channel PM:                                  Near end       Far end
     Bearer 0:
       Code Violation (CV):                     1235           6
       FEC:                                     0              0
   ATM data path PM:                            Near end       Far end
     Bearer 0:
       HEC violation count (HEC):               306            N/A
G.997.1 Statistics (last 24 hours):
 Failures:
   Line failures                                Near end
     Loss of signal (LOS):                      0
     Loss of frame (LOF):                       0
     Loss of power (LPR):                       0
 Performance monitoring:
   Line PM:                                     Near end
     Error second (ES):                         344
   Channel PM:                                  Near end       Far end
     Bearer 0:
       Code Violation (CV):                     1235           6
       FEC:                                     0              0
   ATM data path PM:                            Near end       Far end
     Bearer 0:
       HEC violation count (HEC):               306            N/A
{admin}=>:xdsl debug multimode
Custom multimode config=t1.413issue2+g992.1_annex_a+g992.3_annex_a+g992.3_annex_
l+g992.3_annex_m+g992.5_annex_a+g992.5_annex_m
{admin}=>

53 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: speed faster with previous ISP

Hi there,
I've just had a check and can't see any obvious issues.
I can see we sent you a new router recently, have you been able to try that yet?
Quote
How is that possible, when I was not given a chance to give any information etc ?Huh

It's because there's already a fault ticket open, however it looks to have been passed to a non-functional ticket pool for some reason.
Can you run a speed test for us at http://speedtest.btwholesale.com/ and I'll get that ticket back over to our faults team.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: speed faster with previous ISP

Hi Adam
New router hasn't arrived yet, and will test as soon as it arrives
Thanks for picking this up
Download speed (Mbps): 7.19
Upload speed (Mbps): 0.36
Ping Latency (ms): 42.38
After running the Further diagnostics
It says My  IP Profile for your line is - 7.37 Mbps I was on 24snr 6db with my last ISP and syncing higher as stated in previous post
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: speed faster with previous ISP

Going to pick up the new router from my local sorting office, (would of been here Tuesday if it was not for an incompetent postie )
Will edit this post with stats etc prior to hooking up the new router, and changing the SSID  Tongue  Wink Smiley
Note:
Will have to reboot the router for optimised sync approx 09:30 - 10:30 AM  
Ok peeps will catch you all in a bit  Smiley
In the meantime sit tight put feet up and chillax , with a nice beverage of your choosing  Smiley
New router here, and as promised the latest stats before swapping over
Username : admin
Password : ***********
------------------------------------------------------------------------
Current firmware -----------------> 10.2.2.B.EH
{admin}=>:xdsl info expand=enabled
Physical Layer Statistics:
  Modem state:                                  up
  Up time (Days hh:mm:ss):                      2 days, 6:13:44
  xDSL Standard:                                ITU-T G.992.5
  xDSL Annex:                                    Annex A
  Channel Mode:                                  Interleaved
  Number of reset:                              0
  Chipset Vendor info (G.994.1):                Local          Remote
    Country code:                                B500          B500
    ID:                                          BDCM          TSTC
    Specific:                                    0000          0510
  System Vendor info (showtime):                Local          Remote
    Country code:                                0F00          0000
    ID:                                          TMMB          ----
    Specific:                                    3C61          0000
  Bearers generic info                          DS            US
    Payload rate [Kbps]:                        8355          448
    Attenuation [dB]:                            47.5          27.3
    Margins [dB]:                                5.9            18.0
    Output power [dBm]:                          20.4          11.6
    Number of bearers:                          1
    Bearer 0                                    DS            US
      INP [DMT symbols]:                        0.00          0.00
      Delay [ms]:                                0.24          1.00
      Depth []:                                  1              0.00
      R:                                        0              0
G.997.1 Statistics (Current):
  Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                      0
      Loss of power (LPR):                      0
  Performance monitoring:
    Line PM:                                    Near end
      Error second (ES):                        6249
    Channel PM:                                  Near end      Far end
      Bearer 0:
        Code Violation (CV):                    17543          217
        FEC:                                    0              0
    ATM data path PM:                            Near end      Far end
      Bearer 0:
        HEC violation count (HEC):              12469          N/A
G.997.1 Statistics (last 15 minutes):
  Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                      0
      Loss of power (LPR):                      0
  Performance monitoring:
    Line PM:                                    Near end
      Error second (ES):                        0
    Channel PM:                                  Near end      Far end
      Bearer 0:
        Code Violation (CV):                    17543          217
        FEC:                                    0              0
    ATM data path PM:                            Near end      Far end
      Bearer 0:
        HEC violation count (HEC):              12469          N/A
G.997.1 Statistics (last 24 hours):
  Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                      0
      Loss of power (LPR):                      0
  Performance monitoring:
    Line PM:                                    Near end
      Error second (ES):                        541
    Channel PM:                                  Near end      Far end
      Bearer 0:
        Code Violation (CV):                    17543          217
        FEC:                                    0              0
    ATM data path PM:                            Near end      Far end
      Bearer 0:
        HEC violation count (HEC):              12469          N/A
{admin}=>xdsl debug multimode
Custom multimode config=t1.413issue2+g992.1_annex_a+g992.3_annex_a+g992.3_annex_
l+g992.3_annex_m+g992.5_annex_a+g992.5_annex_m
{admin}=>
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: speed faster with previous ISP

Now swapped to New router
Here are the stats
Username : admin
Password : ***********
------------------------------------------------------------------------
Current firmware --------------------> 10.2.2.B.EH
{admin}=>xdsl info expand=enabled
Physical Layer Statistics:
  Modem state:                                  up
  Up time (Days hh:mm:ss):                      0 days, 0:04:37
  xDSL Standard:                                ITU-T G.992.5
  xDSL Annex:                                    Annex A
  Channel Mode:                                  Interleaved
  Number of reset:                              0
  Chipset Vendor info (G.994.1):                Local          Remote
    Country code:                                B500          B500
    ID:                                          BDCM          TSTC
    Specific:                                    0000          0510
  System Vendor info (showtime):                Local          Remote
    Country code:                                0F00          0000
    ID:                                          TMMB          ----
    Specific:                                    3C61          0000
  Bearers generic info                          DS            US
    Payload rate [Kbps]:                        8227          448
    Attenuation [dB]:                            47.5          27.2
    Margins [dB]:                                6.1            18.0
    Output power [dBm]:                          20.4          11.6
    Number of bearers:                          1
    Bearer 0                                    DS            US
      INP [DMT symbols]:                        0.00          0.00
      Delay [ms]:                                0.24          1.00
      Depth []:                                  1              0.00
      R:                                        0              0
G.997.1 Statistics (Current):
  Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                      0
      Loss of power (LPR):                      0
  Performance monitoring:
    Line PM:                                    Near end
      Error second (ES):                        1
    Channel PM:                                  Near end      Far end
      Bearer 0:
        Code Violation (CV):                    1              1
        FEC:                                    0              0
    ATM data path PM:                            Near end      Far end
      Bearer 0:
        HEC violation count (HEC):              0              N/A
G.997.1 Statistics (last 15 minutes):
  Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                      0
      Loss of power (LPR):                      0
  Performance monitoring:
    Line PM:                                    Near end
      Error second (ES):                        1
    Channel PM:                                  Near end      Far end
      Bearer 0:
        Code Violation (CV):                    1              1
        FEC:                                    0              0
    ATM data path PM:                            Near end      Far end
      Bearer 0:
        HEC violation count (HEC):              0              N/A
G.997.1 Statistics (last 24 hours):
  Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                      0
      Loss of power (LPR):                      0
  Performance monitoring:
    Line PM:                                    Near end
      Error second (ES):                        1
    Channel PM:                                  Near end      Far end
      Bearer 0:
        Code Violation (CV):                    1              1
        FEC:                                    0              0
    ATM data path PM:                            Near end      Far end
      Bearer 0:
        HEC violation count (HEC):              0              N/A
{admin}=>xdsl debug multimode
Custom multimode config=t1.413issue2+g992.1_annex_a+g992.3_annex_a+g992.3_annex_
l+g992.3_annex_m+g992.5_annex_a+g992.5_annex_m
{admin}=>

Will upload some  DSLstats graphs later
Community Veteran
Posts: 5,176
Thanks: 480
Fixes: 20
Registered: ‎10-06-2010

Re: speed faster with previous ISP

Unsurprisingly, the two 582n routers performed pretty much the same. You could ask for the upstream speed to be uncapped.
A sync speed of over 8000 seems good for the 47.5 dB line attenuation, so probably the only way to get any more speed would be to have the target noise margin reduced to 3.
Did Plusnet make some silly promise guaranteeing that your speed would be the same or better or something like that?
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: speed faster with previous ISP


Hi ejs
TBH with my previous ISP I was syncing over 9 Mbps and
getting anywhere between 8.5 - 9.5 Mbps on their standard router(s)
And
11 - 12 Mbps on a netgear DGN2000 with tweaked settings courtesy of DGTeam Firmware
Yes PN did state to me prior to signing up that I would be getting slightly better speeds with PN
I had the line extensively checked by my previous ISP and BT, and many a possible fault(s) as BT calls them, fixed on my line for a speech clipping issue on my phone that was claimed unfixable, however that said now I have now moved to PN i am not getting the clipping issue, therefore would expect the connection to play nicer in accordance with the fixed issue.
Can you please explain more detail about the upstream to be uncapped, and how that would make a difference to my sync speed(s) ??
What profile range do PN use
is it along the lines of rules of 3 like my last ISP
IE:
3,6,9,12,15
I wa also wondering if a data port reset would cause the sync to play nicer on the line
Community Veteran
Posts: 5,176
Thanks: 480
Fixes: 20
Registered: ‎10-06-2010

Re: speed faster with previous ISP

Your upstream speed is currently limited to 448k. Having it uncapped should increase your upstream speed to about 1Mbit. Your downstream speed should be unaffected.
The downstream target noise margins are 3,6,9,12 and 15.
There doesn't seem to be any particular problem or anything to suggest that something at the exchange needs to be reset. Different modem/routers will connect at slightly different speeds, if you still have the DGN2000 you could try that, although you should probably wait until tomorrow to avoid disconnecting/reconnecting too often.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: speed faster with previous ISP

I see the benefit(s) of having the upstream uncapped
Therefore
Should I start a new thread to uncap the uploads, as I do a lot of uploading, to various sites, including my own website,
I am getting a lot of error seconds on the line that PN csc analyst was and is concerned about, I think he said 29 in a 15 minutes
Quote
[Removed] - CSC Analyst
11:28am, Saturday 14 Dec 2013
Customer called to advise that over last 24 hrs seen speeds ranging from 2-5mb/s, slower that what is normal.
have run status check and showing 7mb down and 29 errored seconds on downstream.
new router en route to customer for a separate issue.
Kind regards,

The seperate issue was in relation to my other thread What would cause TG582n to not connect with time server(s) (SOLVED) for which a different CSC analyst sent out the replacement router in the 1st instance
Quote
[Removed] - CSC Analyst
7:43pm, Friday 13 Dec 2013
Dear Sir,
Thank you for your time on the phone to us today.
As discussed, you called about the time on the router not being correct. I have arranged for a replacement router to be sent out as you require the time to be correct for the disconnection logs.
We hope that this helps.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: speed faster with previous ISP

Here are the latest graphs from DSLstats
Username : admin
Password : ***********
------------------------------------------------------------------------
{admin}=>:xdsl info expand=enabled
Physical Layer Statistics:
  Modem state:                                  up
  Up time (Days hh:mm:ss):                      0 days, 4:27:10
  xDSL Standard:                                ITU-T G.992.5
  xDSL Annex:                                    Annex A
  Channel Mode:                                  Interleaved
  Number of reset:                              0
  Chipset Vendor info (G.994.1):                Local          Remote
    Country code:                                B500          B500
    ID:                                          BDCM          TSTC
    Specific:                                    0000          0510
  System Vendor info (showtime):                Local          Remote
    Country code:                                0F00          0000
    ID:                                          TMMB          ----
    Specific:                                    3C61          0000
  Bearers generic info                          DS            US
    Payload rate [Kbps]:                        8227          448
    Attenuation [dB]:                            47.5          27.2
    Margins [dB]:                                5.8            18.4
    Output power [dBm]:                          20.4          11.6
    Number of bearers:                          1
    Bearer 0                                    DS            US
      INP [DMT symbols]:                        0.00          0.00
      Delay [ms]:                                0.24          1.00
      Depth []:                                  1              0.00
      R:                                        0              0
G.997.1 Statistics (Current):
  Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                      0
      Loss of power (LPR):                      0
  Performance monitoring:
    Line PM:                                    Near end
      Error second (ES):                        760
    Channel PM:                                  Near end      Far end
      Bearer 0:
        Code Violation (CV):                    2333          8
        FEC:                                    0              0
    ATM data path PM:                            Near end      Far end
      Bearer 0:
        HEC violation count (HEC):              1506          1
G.997.1 Statistics (last 15 minutes):
  Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                      0
      Loss of power (LPR):                      0
  Performance monitoring:
    Line PM:                                    Near end
      Error second (ES):                        47
    Channel PM:                                  Near end      Far end
      Bearer 0:
        Code Violation (CV):                    2333          8
        FEC:                                    0              0
    ATM data path PM:                            Near end      Far end
      Bearer 0:
        HEC violation count (HEC):              1506          1
G.997.1 Statistics (last 24 hours):
  Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                      0
      Loss of power (LPR):                      0
  Performance monitoring:
    Line PM:                                    Near end
      Error second (ES):                        760
    Channel PM:                                  Near end      Far end
      Bearer 0:
        Code Violation (CV):                    2333          8
        FEC:                                    0              0
    ATM data path PM:                            Near end      Far end
      Bearer 0:
        HEC violation count (HEC):              1506          1
{admin}=>
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: speed faster with previous ISP

Is anyone from plusnet going to help get this sorted
With my previous ISP I was syncing over 9Mbps at the router(s) their own basic and my trusty netgear, does this mean that the TG582n is not capable of syncing as high, or am I an the wrong profile etc
Please don't make me regret moving from my previous ISP
Here are the latest DSLstats and graphs for the replacement TG582n Router, prior to changing over and to test with my trusty Netgear DGN2000
I know I will get a lower sync rate in the evening therefore will restart DGN2000 at appropriate time tomorrow morning
Username : admin
Password : ***********
------------------------------------------------------------------------
Technicolor TG582n
10.2.2.B.EH
{admin}=>xdsl info expand=enabled
Physical Layer Statistics:
  Modem state:                                  up
  Up time (Days hh:mm:ss):                      2 days, 21:09:19
  xDSL Standard:                                ITU-T G.992.5
  xDSL Annex:                                    Annex A
  Channel Mode:                                  Interleaved
  Number of reset:                              0
  Chipset Vendor info (G.994.1):                Local          Remote
    Country code:                                B500          B500
    ID:                                          BDCM          TSTC
    Specific:                                    0000          0510
  System Vendor info (showtime):                Local          Remote
    Country code:                                0F00          0000
    ID:                                          TMMB          ----
    Specific:                                    3C61          0000
  Bearers generic info                          DS            US
    Payload rate [Kbps]:                        8227          448
    Attenuation [dB]:                            47.5          27.2
    Margins [dB]:                                6.3            18.0
    Output power [dBm]:                          20.4          11.6
    Number of bearers:                          1
    Bearer 0                                    DS            US
      INP [DMT symbols]:                        0.00          0.00
      Delay [ms]:                                0.24          1.00
      Depth []:                                  1              0.00
      R:                                        0              0
G.997.1 Statistics (Current):
  Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                      0
      Loss of power (LPR):                      0
  Performance monitoring:
    Line PM:                                    Near end
      Error second (ES):                        5184
    Channel PM:                                  Near end      Far end
      Bearer 0:
        Code Violation (CV):                    13293          249
        FEC:                                    0              0
    ATM data path PM:                            Near end      Far end
      Bearer 0:
        HEC violation count (HEC):              13645          N/A
G.997.1 Statistics (last 15 minutes):
  Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                      0
      Loss of power (LPR):                      0
  Performance monitoring:
    Line PM:                                    Near end
      Error second (ES):                        10
    Channel PM:                                  Near end      Far end
      Bearer 0:
        Code Violation (CV):                    13293          249
        FEC:                                    0              0
    ATM data path PM:                            Near end      Far end
      Bearer 0:
        HEC violation count (HEC):              13645          N/A
G.997.1 Statistics (last 24 hours):
  Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      0
      Loss of frame (LOF):                      0
      Loss of power (LPR):                      0
  Performance monitoring:
    Line PM:                                    Near end
      Error second (ES):                        1692
    Channel PM:                                  Near end      Far end
      Bearer 0:
        Code Violation (CV):                    13293          249
        FEC:                                    0              0
    ATM data path PM:                            Near end      Far end
      Bearer 0:
        HEC violation count (HEC):              13645          N/A
{admin}=>xdsl debug multimode
Custom multimode config=t1.413issue2+g992.1_annex_a+g992.3_annex_a+g992.3_annex_
l+g992.3_annex_m+g992.5_annex_a+g992.5_annex_m
{admin}=>

		Per second	Per minute	Per hour  	Per day
CRC Up 0 0.07 4.14 99.3
Down 0.03 1.63 97.6 2343
FEC Up 0 0 0 0
Down 0 0 0 0
HEC Up 0 0 0 0
Down 0 0 0 0
ES Up 0 0 0 0
Down 0.02 0.98 58.7 1410

DSLAM/MSAN type:	TSTC
DSL mode:      G.992.5 Annex A
Status:        DSL Link Up
Uptime:        2 days, 21:27:45

Downstream Upstream
Attenuation (dB):      47.5 27.2
Connection speed (kbps): 8227 448
SNR margin (dB):        6.3 18.0
Power (dBm):            20.4 11.6
Interleave depth:      1 0
INP:                    0 0
RSCorr/RS (%):         
RSUnCorr/RS (%):       
ES/hour:                57.6 0

xdsl debug bitloadinginfo
  Tone :  # Bits per tone
      0 :  0  0  0  0  0  0  0  2  5  5
    10 :  7  7  7  7  7  7  7  7  7  7
    20 :  7  6  6  6  5  5  5  5  2  0
    30 :  0  0  0  5  7  8  9  9 10 10
    40 :  11 11 11 12 12 12 11 12 12 12
    50 :  12 12 12 12 12 12 12 12 12 12
    60 :  12 12 12 12 12 12 12 12 12 12
    70 :  12 12 12 12 12 12 12 12 12 12
    80 :  12 12 12 12 11 12 12 12 12 12
    90 :  12 12 12 11 11 11 11 11 11 11
    100 :  11 11 11 11 11 11 11 11 11 11
    110 :  11 11 11 11 11 11 11 11 11 11
    120 :  11 11 11 11 11 11 11 11 11 11
    130 :  11 11 11 11 11 11 11 11 11 11
    140 :  11 11 11 11 11 11 11 10 11 10
    150 :  2 11 11 11 11 10 10 10 10 10
    160 :  9  7 10 10 10 10 10 10 10 10
    170 :  10 10 10 10 10 10 10 10 10  9
    180 :  9  9  9  9  9  9  9  9  9  9
    190 :  8  8  8  8  6  7  7  7  7  6
    200 :  6  5  5  3  1  0  3  3  4  3
    210 :  1  0  2  3  4  5  5  6  6  6
    220 :  6  6  7  7  7  7  7  7  7  7
    230 :  7  7  7  7  7  7  7  7  7  7
    240 :  6  6  6  6  5  6  5  5  5  4
    250 :  3  2  0  0  2  3  4  4  5  5
    260 :  5  5  5  5  5  5  5  5  5  5
    270 :  5  4  5  4  4  4  3  3  3  2
    280 :  1  0  0  1  2  2  3  3  3  3
    290 :  3  3  1  2  2  2  2  2  1  1
    300 :  1  0  0  0  0  0  1  1  1  1
    310 :  1  1  1  1  1  1  0  0  1  0
    320 :  1  1  0  0  0  0  0  0  0  1
    330 :  1  1  1  1  0  1  0  1  0  0
    340 :  0  0  0  0  0  0  0  0  0  0
    350 :  0  0  0  0  0  0  0  0  0  0
    360 :  0  0  0  0  0  0  0  0  0  0
    370 :  0  0  0  0  0  0  0  0  0  0
    380 :  0  0  0  0  0  0  0  0  0  0
    390 :  0  0  0  0  0  0  0  0  0  0
    400 :  0  0  0  0  0  0  0  0  0  0
    410 :  0  0  0  0  0  0  0  0  0  0
    420 :  0  0  0  0  0  0  0  0  0  0
    430 :  0  0  0  0  0  0  0  0  0  0
    440 :  0  0  0  0  0  0  0  0  0  0
    450 :  0  0  0  0  0  0  0  0  0  0
    460 :  0  0  0  0  0  0  0  0  0  0
    470 :  0  0  0  0  0  0  0  0  0  0
    480 :  0  0  0  0  0  0  0  0  0  0
    490 :  0  0  0  0  0  0  0  0  0  0
    500 :  0  0  0  0  0  0  0  0  0  0
    510 :  0  0
{admin}=>

ip iflist
Interface                            Group  MTU  RX        TX        Admin  Oper
1  loop. . . . . . . . . . . . . .  local  4096  52 MB      10 MB      UP    [UP] 
2  Internet. . . . . . . . . . . .  wan    1500  2806 MB    131 MB    UP    UP   
3  LocalNetwork. . . . . . . . . .  lan    1500  138 MB    2852 MB    UP    [UP] 
{admin}=>]

digitalham
Rising Star
Posts: 97
Fixes: 1
Registered: ‎04-12-2013

Re: speed faster with previous ISP

Who was the previous ISP? If they were BTw based then the only physical change is your router. If you have the one you were using before it's certainly worth trying that. The difference isn't great enough to suggest a fault imo.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: speed faster with previous ISP

Hi Digitalham
There maybe no fault as such, as I quote part of my last post
Quote
does this mean that the TG582n is not capable of syncing as high, or am I an the wrong profile etc

Either way there are far to many error seconds for both a CSC analyst and myself not to ignore tbh
My old ISP has their own equipment in the exchange
NetgearDGn2000 stats

System Up Time 02:36:39
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 193 188 0 350 454 02:36:48
LAN 10M/100M 74131 58528 0 8039 1186 02:36:35
WLAN 11M/54M/270M 8145 1133 0 130 21 02:36:12
ADSL Link Downstream Upstream
Connection Speed 7983 kbps 448 kbps
Line Attenuation 48.5 db 26.4 db
Noise Margin 6.3 db 18.9 db

Looking at the differences and taking into consideration of the lower sync rate margins that I expect to see in the evening, of at least 8900+ Kbps it seems like I am on the wrong profile, however that still does not explain the extreme error seconds on the line
I have managed to get  DSLstats to work with the DGN2000 and will post info and graphs etc shortly
Note:
DSLstats logs more info and graph the it does with the TG582n and will add / attach accordingly