cancel
Showing results for 
Search instead for 
Did you mean: 

speed down from 76 Mbpss to 38 Mbps once again

jld51
Grafter
Posts: 49
Registered: ‎12-03-2014

speed down from 76 Mbpss to 38 Mbps once again

Been like this for the last 2 weeks.
1. Best Effort Test:  -provides background information.
Download Speed
38.8 Mbps

0 Mbps 77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 38.8 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
13.89 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 13.89Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
4 REPLIES
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: speed down from 76 Mbpss to 38 Mbps once again

What does https://portal.plus.net/my.html?action=data_transfer_speed say for your current line speed?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jld51
Grafter
Posts: 49
Registered: ‎12-03-2014

Re: speed down from 76 Mbpss to 38 Mbps once again

Phone exchange:
NUNEATON
Estimated line speed:
72Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-04-02 00:18:45
Current line speed:
77.4 Mb
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: speed down from 76 Mbpss to 38 Mbps once again

Hi jld51,
We've identified a congestion issue. Would you be able to raise a fault with us at http://faults.plus.net so that we can provide you with regular updates on this?
Chris Pettitt
Cloud Environments Engineer
jld51
Grafter
Posts: 49
Registered: ‎12-03-2014

Re: speed down from 76 Mbpss to 38 Mbps once again

Thank you I have raised a ticket and reported the fault.