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speed 50% down

FIXED
kelling
Newbie
Posts: 4
Fixes: 1
Registered: 18-04-2017

speed 50% down

My speed has gone down 50% and keeps dropping out,Plusnet have tested and said there is a fault,so engineer coming am tomoz,also a lady across the rd with BT has the same fault, i think they use the same line?

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: speed 50% down

Sorry to hear that.

Let us know if it's still not fixed after the engineer visit.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
kelling
Newbie
Posts: 4
Fixes: 1
Registered: 18-04-2017

Re: speed 50% down

had a e,mail early this AM from plusnet to say they are going down the interleaving route, does this entail a visit?

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: speed 50% down

That's separate to the engineer who's due to come out today.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
kelling
Newbie
Posts: 4
Fixes: 1
Registered: 18-04-2017

Re: speed 50% down

Fix

Just had a visit from Openreach all is now fixed fault on their line,a very polite engineer name of Mark,now back up to speed!!

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: speed 50% down

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team