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slower than expected

timandjen2010
Newbie
Posts: 1
Registered: ‎30-01-2023

slower than expected

I should be getting according to my plusnet (Unlimited Fibre Extra) account; Estimated download speed: 54 - 61Mbps.

I am currently getting 16mps.

 

My wife & I both work from home, it is difficult at times and frustrating to not get anywhere near the speed we should get.

 

Tim

2 REPLIES 2
jab1
Legend
Posts: 16,657
Thanks: 5,255
Fixes: 246
Registered: ‎24-02-2012

Re: slower than expected

Welcome to the forums @timandjen2010 

It sounds very much like you have a problem - most likely not in your home/office environment, but more likely in the BT/OR network.

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

John
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,894
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: slower than expected

Hiya @timandjen2010

 

I'm sorry you are having an issue with your speed and for the hassle this will be causing you. 

 

I have run a test on the line and the speed is showing as within estimates from our side and no faults are appearing on the line. 

 

Can I just check the speed test you run, was that on a wired or wireless connection?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team