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slow speeds

johnd07
Grafter
Posts: 31
Registered: ‎31-05-2012

slow speeds

i am getting slower speeds than i had when using a miff on three does anyone know why , i was promised 4mb but I'm lucky to get 1.8 mb , also why no mac support
4 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: slow speeds

Hi johnd07,
Your sync rate is good but it looks like your BT IP profile is stuck at 2000. This seems consistent with the speeds you're seeing. I've ordered a reset to try to free this up, but this can take up to 24 hours to take effect. Also, how do you mean by no mac support. What was it you needed support for?
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: slow speeds

Hi johnd07,
I've been onto our suppliers and they have manually overridden the bRAS profile. This can take 2-3 hours to take effect, so you should see the speed increase then.
Jojo Smiley
johnd07
Grafter
Posts: 31
Registered: ‎31-05-2012

Re: slow speeds

i have just done a speed test and I'm getting 5.10 dan .29 up so it has improved , all i can say is thank you very much for your help
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: slow speeds

Glad it's sorted, thanks for letting us know Smiley