slow speeds for a week
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- Re: slow speeds for a week
slow speeds for a week
03-11-2016 10:05 PM
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Re: slow speeds for a week
04-11-2016 2:23 PM
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Re: slow speeds for a week
04-11-2016 2:51 PM
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Re: slow speeds for a week
07-11-2016 12:40 PM
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Thanks for the PM, apologies I didn't get back to you before the weekend.
Testing your line seems fine and isn't flagging up much of concern:
General Information | |||||
NTE Status: | NTE Power Status: | PowerOn | Bypass Status: |
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 5.3 | 12.5 |
SNR Margin: | 6.5 | 3.1 |
Errored Seconds: | 0 | 0 |
HEC Errors: | 0 | |
Cell Count: | 18491753 | 3498 |
Speed: | 1183 | 21583 |
However I can see your connection is dropping out excessively:
Re: slow speeds for a week
07-11-2016 6:44 PM
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Still the same speed is painfully ,sorry to say
Re: slow speeds for a week
07-11-2016 7:07 PM
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Re: slow speeds for a week
07-11-2016 7:40 PM
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Sorry to hear that.
Are you still using the Thompson Technicolor TG582n router that we provided a few years ago?
Do you hear any noise on the phone line if you dial 17070 go follow the option for the quiet line test?
@graycbr wrote:
Had engineer around around 5-6 times now
Was this with your phone provider as opposed to a broadband fault report? As I notice from your account no fault has been reported in quite some time.
Re: slow speeds for a week
07-11-2016 8:16 PM
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Re: slow speeds for a week
08-11-2016 8:42 PM
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Re: slow speeds for a week
09-11-2016 1:54 PM
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Can you reply as now getting fed up now , paying for a service & not receiving .
Re: slow speeds for a week
09-11-2016 4:23 PM
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Your line is still disconnecting a lot.
Your router was faulty BT engineer said so brought this one on the second visit .
I'd advise getting this reported to us as a fault at https://faults.plus.net
Re: slow speeds for a week
09-11-2016 4:42 PM
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You've read that wrong I stated the second visit not the fifth visit which was June !!!
Plus the bt engineer did not supply me with a router !! Advised me the one I had was faulty at the time ..
The last visit was a new master socket installed due to wires outside faulty , so I had the best setup coming inside the house as the original wires was past there best !!
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