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slow speeds 1mb

axlstod
Grafter
Posts: 121
Registered: 30-06-2008

slow speeds 1mb

hi I was wondering if someone could please run a check on my line, my speeds are normally around 7mb but today its dropped right down to 1mb I have tried a new router but no joy.
last week I bought a wireless range extender and it caused a conflict with my plusnet router where it would keep rebooting the router, perhaps it has just messing up my connection somehow.
today a new router arrived and after set-up I had the poor speeds, I have since tried using my original plusnet router but the speeds are the same.
thankyou.
22 REPLIES
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: slow speeds 1mb

With the router keep rebooting this will make DLM think you've a fault, Call PlusNET an ask for a profile reset.
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speeds 1mb

yeah thought that. had similar problems before and ive had it sorted from this forum. long way round I suppose but it saves the phone call hehe.
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speeds 1mb

any chance of taking a look at this chris? thanks.
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speeds 1mb

these are my speeds using the bt speed test
download speed 0.74
upload speed 0.34
ping latency 54.63
Community Veteran
Posts: 38,435
Thanks: 1,013
Fixes: 60
Registered: 15-06-2007

Re: slow speeds 1mb

Can you post the rest of the information requested here please http://community.plus.net/forum/index.php/topic,96155.0.html
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speeds 1mb

Download speedachieved during the test was - 0.74 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :7.9 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.75 Mbps
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speeds 1mb

Estimated line speed:There's no speed estimate currently held on your account. Current line speed:7.15 Mb
Community Veteran
Posts: 38,435
Thanks: 1,013
Fixes: 60
Registered: 15-06-2007

Re: slow speeds 1mb

It would appear that you had a low sync event and that you are on 20CN so the IP profile will take a day or so to catch up
However it is also possible that something has screwed up
What does this say about WBC on 21CN http://usertools.plus.net/exchanges/
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speeds 1mb

not connected to my plusnet router right now hopefully these are the correct setting you asked for.
Line Status:Connected
DSL Modulation Type:ADSL_G.dmt
Annex Type:Annex A/L


Upstream
Current Rate (Kbps)
448
Max Rate (Kbps)
1200
SNR Margin (dB)
26
Line Attenuation (dB)
5
Errors (Pkts)
0 0
downstream
current rate 8128
max rate 8416
SNR Margin 17
Line Attenuation 9.9
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speeds 1mb

Colour: Green 20CN VP capacity at this exchange is currently showing as Green.
Click here for further details 
Colour: Red BT have not advised a planned date for WBC on 21CN 
Colour: Unknown You can view recent Service Outages for this exchange here 
Colour: Unknown BT have published Max DSL upgrade information for this exchange
Click here for further details
Community Veteran
Posts: 38,435
Thanks: 1,013
Fixes: 60
Registered: 15-06-2007

Re: slow speeds 1mb

Using a technical term - you are stuffed  Lips are sealed
The system can take up to 3 days to catch up although it is supposed to be much faster.
The staff on here may be able to see if anything is adrift in the profiles held in the various BT systems
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speeds 1mb

ok cheers xbox one comes tomorrow  Cry
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speeds 1mb

oh ran this last night.
My Broadband Ping
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: slow speeds 1mb

make sure enable ping on wan is enabled in router  Cool