cancel
Showing results for 
Search instead for 
Did you mean: 

slow speed??

axlstod
Grafter
Posts: 121
Registered: 30-06-2008

slow speed??

Hi,I had a problem a couple of months ago where my internet slowed to 0.2mb but after a few days it sorted itself out.Well now its back to 2mb and has been now for past 3 days any ideas?very frustrating for online gaming.
22 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,089
Thanks: 153
Fixes: 55
Registered: 27-04-2007

Re: slow speed??

Hi emmasbloke,
I've just run a few checks for you, the connection seems to be pretty stable at the moments (i.e disconnections don't appear to be an issue) and the line profile on BT's side is just over 7mb which is being reflected on our systems.
Did you measure 2mb over ethernet or wireless?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speed??

Hi thanks for the reply,ive tested it using both wireless connection and ethernet and got the same result,can't say its the exact same problem as i had a few months back because this time it is alot faster.
Fireant
Grafter
Posts: 159
Registered: 03-11-2012

Re: slow speed??

just waiting to see if mine increases as have give it a month or so and if it doesnt then will be moving on as when i first joined it was 17mb now its saying 14mb bet stupid bt have done something as usual .  Angry
Plusnet Help Team
Plusnet Help Team
Posts: 13,089
Thanks: 153
Fixes: 55
Registered: 27-04-2007

Re: slow speed??

@emmasbloke
Thanks for getting back to me, I'd definitely advise raising a fault as the next step: http://faults.plus.net
@Fireant
I'm sorry to see you feel that way, I've just read through the notes on ticket 62855566 and can see that we've not been able to find any issues. Have you been able to perhaps try another router as that could help rule out if the reduction in speeds has been caused by something in your premises.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Fireant
Grafter
Posts: 159
Registered: 03-11-2012

Re: slow speed??

Hi Adam Granted was my router at first when joined i got intouch with netgear and they said it was a hardware problem and sent the router back to them and they replaced it will a new one so i doubt it would be this . Just seems strange why the speed isnt increasing probably due to disconnecting issues if im still getting or something else but i dont know why bt are saying 14mb when it was 17mb before changing over .
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: slow speed??

if you can post the information requested here we might be able to offer suggestions http://community.plus.net/forum/index.php/topic,96155.0.html
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speed??

was kinda hoping that my speed would improve but its got no better since i 1st reported it,heres my results from the btspeedtester.thankyou.
btspeedtester results.
Download speedachieved during the test was - 1.88 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: slow speed??

You have a stuck IP profile on 20CN
Two things - go here and see if 21CN is available http://usertools.plus.net/exchanges/
Now the important bit
The BT test shows an IP profile of 2Mb but Adam earlier said it was over 7Mb so it would appear that there is a mismatched profile on the BT side which needs fixing
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speed??



VP capacity at this exchange is currently showing as Green.
Click here for further details
BT have advised that no current planned date for WBC on 21CN exists
You can view recent Service Outages for this exchange here
BT has published DSL Max upgrade information for this exchange
Click here for further details
how will bt fix the mismatched profile?
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speed??

DSL Connection
Link Information
Uptime: 0 days, 0:09:02
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 11.5
Line Attenuation (Up/Down) [dB]: 5.0 / 10.0
SN Margin (Up/Down) [dB]: 22.0 / 9.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 0 / 0
jim:green formatting fixed mod:end
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speed??

Telephone number:0**********Phone exchange:S******Estimated line speed:8Mb (Accurate to within +/- 1Mbit) - Checked on 2012-10-14 23:01:32Current line speed: 7 Mb
thanks for the help.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: slow speed??

Quote from: emmasbloke
how will bt fix the mismatched profile?
They will need to be told by Plusnet that there is one
axlstod
Grafter
Posts: 121
Registered: 30-06-2008

Re: slow speed??

oh ok.will that be done through this forum or will i need to ring plusnet myself?thanks.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: slow speed??

better through here - I will flag it up