slow speed??
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slow speed??
06-12-2012 1:41 PM
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Re: slow speed??
06-12-2012 1:49 PM
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I've just run a few checks for you, the connection seems to be pretty stable at the moments (i.e disconnections don't appear to be an issue) and the line profile on BT's side is just over 7mb which is being reflected on our systems.
Did you measure 2mb over ethernet or wireless?
Re: slow speed??
06-12-2012 2:13 PM
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Re: slow speed??
06-12-2012 4:19 PM
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Re: slow speed??
06-12-2012 4:47 PM
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Thanks for getting back to me, I'd definitely advise raising a fault as the next step: http://faults.plus.net
@Fireant
I'm sorry to see you feel that way, I've just read through the notes on ticket 62855566 and can see that we've not been able to find any issues. Have you been able to perhaps try another router as that could help rule out if the reduction in speeds has been caused by something in your premises.
Re: slow speed??
06-12-2012 6:09 PM
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Re: slow speed??
06-12-2012 6:17 PM
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Re: slow speed??
10-12-2012 3:06 PM
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btspeedtester results.
Download speedachieved during the test was - 1.88 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Re: slow speed??
10-12-2012 3:21 PM
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Two things - go here and see if 21CN is available http://usertools.plus.net/exchanges/
Now the important bit
The BT test shows an IP profile of 2Mb but Adam earlier said it was over 7Mb so it would appear that there is a mismatched profile on the BT side which needs fixing
Re: slow speed??
10-12-2012 3:34 PM
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VP capacity at this exchange is currently showing as Green.
Click here for further details
BT have advised that no current planned date for WBC on 21CN exists
You can view recent Service Outages for this exchange here
BT has published DSL Max upgrade information for this exchange
Click here for further details
how will bt fix the mismatched profile?
Re: slow speed??
10-12-2012 3:36 PM
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Link Information
Uptime: 0 days, 0:09:02
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 11.5
Line Attenuation (Up/Down) [dB]: 5.0 / 10.0
SN Margin (Up/Down) [dB]: 22.0 / 9.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 0 / 0
jim:green formatting fixed mod:end
Re: slow speed??
10-12-2012 3:38 PM
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thanks for the help.
Re: slow speed??
10-12-2012 4:39 PM
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They will need to be told by Plusnet that there is one
Quote from: emmasbloke how will bt fix the mismatched profile?
Re: slow speed??
11-12-2012 6:35 AM
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Re: slow speed??
11-12-2012 10:05 AM
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