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slow speed just changed from sky

PhilB1
Dabbler
Posts: 10
Registered: 09-11-2016

slow speed just changed from sky

hi i have just changed from sky broadband to plusnet and my speed is a little slower. on sky my router used to connect at around 10mbps and the download speed was around 9mps but now on plusnet it connects at 7 and downloads at about 6mbps. could someone take a look for me please.

3 REPLIES
Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: slow speed just changed from sky

You'll now be connecting via the BT Openreach network, which is possibly why.

PN should have given you a speed estimate at time of joining; saying that, you

should give connection a few days for the network to determine your maximum/ sustainable speed.

Check your line's potential at:

http://speedtest.btwholesale.com/

 

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: slow speed just changed from sky

Your line seems to be disconnecting quite a lot:

 
Can you confirm you're plugged in to the master socket and if there is any noise on the phone line when you dial 17070, running the quiet line test?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
PhilB1
Dabbler
Posts: 10
Registered: 09-11-2016

Re: slow speed just changed from sky

Hi it is plugged directly into the master socket, it is a by mk3 prefiltered socket and has no phone extensions from the socket. Did the line noise test and there is no noise.