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slow broadband with plus net

zulfi5
Dabbler
Posts: 19
Registered: 11-03-2013

slow broadband with plus net

i have half of my speed with plusnet before o2 and sky i have sable speed 6 mb but know i have 2.7 download speed can plus net fualt teame cheack my line pls. my modem conact to master soucket and i have bt face plate .?
23 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: slow broadband with plus net

Hi there,
It looks like the line is banded between 1 and 3mb. We can hopefully have that sorted by close of play on Monday for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: slow broadband with plus net

I've just noticed that your line is banded.
I'm going to remove the banding to see how your line performs. Could you let me know if you start seeing any disconnections at all?
Chris Pettitt
Cloud Environments Engineer
zulfi5
Dabbler
Posts: 19
Registered: 11-03-2013

Re: slow broadband with plus net

hi,
thanks for speedy reply  my broadband speed now increase to 4.2 but my modem can`t contact to adsl2+ it only conact,to adsl2 my exchange has adsl2+ 21cn wsb.can plus net fult team check, it pls.?
Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Re: slow broadband with plus net

That is the automatic system at the exchange - with the speed you are seeing ADSL2+ would have no effect
Please post the full stats from the router as it is likely that the default noise margin is 15dB
zulfi5
Dabbler
Posts: 19
Registered: 11-03-2013

Re: slow broadband with plus net

thanks for reply

ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 02:50:48
Downstream: 5.181 Mbps
Upstream: 440 Kbps

ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 11.0 dB / 25.4 dB
Line attenuation (Down/Up): 43.6 dB / 25.7 dB
Output power (Down/Up): 18.7 dBm / 12.4 dBm
FEC Events (Down/Up): 2068095 / 0
CRC Events (Down/Up): 106 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 41 / 0
Error Seconds (Local/Remote): 520 / 0
Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Re: slow broadband with plus net

OK not 15dB but probably 12dB
You can't do anything about that until the 10 day training period is over.
If it hasn't changed and the line has been stable Plusnet may be willing to initiate SNR reset which will get you back to 6dB
Do you want the upstream uncapping - if so either raise a ticket or wait for it to be picked up here
zulfi5
Dabbler
Posts: 19
Registered: 11-03-2013

Re: slow broadband with plus net

Plus net fault team can I have upstream uncap SNR rest pls?.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: slow broadband with plus net

Hi there,
I've placed a SNR reset on your line that will take affect in the next 4 hours, I've also placed an order to uncap your upload which will complete tomorrow.
Innovations
Grafter
Posts: 117
Registered: 06-08-2007

Re: slow broadband with plus net

Chris!
Are you there?Huh
You seem like a decent chap -can you take my 0.25Mb throttle off?
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: slow broadband with plus net

@Innovations
I've just sorted that for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
zulfi5
Dabbler
Posts: 19
Registered: 11-03-2013

Re: slow broadband with plus net

Still slow broadband speed
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: slow broadband with plus net

Hi zulfi5,
I'm really sorry to hear you're still suffering with poor speeds. What sort of speeds are you getting at the moment?
Can you please complete the BT Speedtester at http://speedtest.btwholesale.com so we can take a look please?
Chris Pettitt
Cloud Environments Engineer
zulfi5
Dabbler
Posts: 19
Registered: 11-03-2013

Re: slow broadband with plus net

bt test
1Download speedachieved during the test was - 3.82 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.92 Mbps

Upload speed achieved during the test was - 0.69Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
zulfi5
Dabbler
Posts: 19
Registered: 11-03-2013

Re: slow broadband with plus net

can some bady plusnet fult team  look at my conaction detail pls.
thanks