slow broadband speed - help plse!
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- Re: slow broadband speed - help plse!
slow broadband speed - help plse!
02-02-2013 2:04 PM
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Did all the usual stuff eg filters on all connections and ran a BT speedtest and diagnostics showing 0,47mbps and ip profile of 0.51.(upload speed 0.47 and ping 40.38).
DSL connection data
type ITU-T G.992.3
Bandwidth up/down 443/576
dara transferred sent/received 118.08/871.14
line attenuation up/down 27.2 / 46.5
SN margin up/down 22.1 / 30.9
loss of framing local/remote 27/0
loss of signal local/remote 3 / 0
loss of power 0/0
error seconds 2.396 / 0
FEC errors up/down 0 / 0
CRC errors up/down 87 /1,897
HEC errors up/down 43 / 867
any help appreciated!
Re: slow broadband speed - help plse!
02-02-2013 2:53 PM
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A thought - when you were first connected were there any unfiltered devices attached such as Sky Box as well as phones
Re: slow broadband speed - help plse!
02-02-2013 4:35 PM
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I have a one phone extension to which I put a filter the day after the router was switched on (10dys ago now) but no other devices aprt from wifi iphone.
be interested to know what a banded line is plse?
Re: slow broadband speed - help plse!
02-02-2013 4:48 PM
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You put the filter in a day after the broadband went active and before that the phone was plugged in without a filter
If that is the case you have the following will probably have happened
In order to try get the broadband working properly the automatic systems will have increased the default noise margin to 15dB and when that didn't solve the problem it will have capped the downstream speed to 576kbps (this is the effect of a banded line)
Can you resynch the router and if that doesn't solve the problem of the low sync speed then you will need to raise a ticket with Plusnet explaining that you had an unfiltered phone for the first day which has now been fixed and could they initiate a line retrain
Re: slow broadband speed - help plse!
02-02-2013 5:16 PM
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Sorry, to be clear the main phone line into the router had a filter on before the router/broadband was switched on ; the phone extension didnt have a filter on until the next day ie 10 days ago.
Plusnet cleared the line 4 days ago, I think this is what they called a retrain!
Re: slow broadband speed - help plse!
02-02-2013 5:20 PM
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Did the other phone connection have a phone attached without a filter or was it just an unused socket
Further questions
Do you have a master socket with a removable lower faceplate
I have never heard the term "cleared the line" used in the context of a retrain
From the router stats what is the reported up time
Re: slow broadband speed - help plse!
02-02-2013 5:50 PM
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The master socket faceplate has a removable lover half.
I may have misremembered the terminology, it was during a phonecall to the plusnet technical section,
the reported uptime as this afternoon was 4 days 8 hrs.
thanks again
Re: slow broadband speed - help plse!
02-02-2013 6:14 PM
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I suggest leaving it until the Digital Care Team come on on Monday and let them sort it
Re: slow broadband speed - help plse!
02-02-2013 6:28 PM
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Re: slow broadband speed - help plse!
04-02-2013 11:39 AM
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That's been requested for you, should take effect within the next couple of hours - please let us know how it goes, thanks.
Re: slow broadband speed - help plse!
08-02-2013 8:49 AM
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Download speed now at 2626 so much better altho still lower than hoped for.
Will keep an eye on speed now but hopefully wont drop.
Thanks to all
Re: slow broadband speed - help plse!
08-02-2013 9:36 AM
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Using a TP-Link Archer VR600 modem-router.
Re: slow broadband speed - help plse!
08-02-2013 9:44 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: slow broadband speed - help plse!
08-02-2013 10:04 AM
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uptime 2 days 19hr
bandwidth 443/3.055
data transferred 83.29 / 426.28
output power 12.8 / 0.0
line attenuation 27.2 / 46.5
SN margin up/down 20.4 / 8.4
loss of framing 9 / 0
loss of signal 1 / 0
loss of power 0 / 0
error seconds 16.606 / 0
FEC errors 0 / 0
CRC errors 32 / 65.405
HEC errors 10 / 551.048
thanks
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