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slow broadband connection

elkieluca
Grafter
Posts: 204
Registered: 21-08-2010

slow broadband connection

Ever since my phone and broadband were fixed last week the broadband connection is poor. Sometimes it won't open pages and its gone from 15mbs to 9mbs. When the engineer left it was still 15mbs but since then its got slower.
Can a staff member please look at this or should I open a ticket in support. Thanks.
9 REPLIES
All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: slow broadband connection

Connection via ethernet or wireless? If wireless sounds like an interference issue.
Those speed drops still shouldn't affect pages loading.
elkieluca
Grafter
Posts: 204
Registered: 21-08-2010

Re: slow broadband connection

I think its both as its connected to a wire on my PC and it has WiFi too. I don't know much about it as you can tell.
Community Veteran
Posts: 2,568
Thanks: 176
Fixes: 2
Registered: 27-05-2011

Re: slow broadband connection

Windoze tends to use wifi by default Crazy
Its best to disable wifi to make it use cable  Roll eyes
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
elkieluca
Grafter
Posts: 204
Registered: 21-08-2010

Re: slow broadband connection

How can I disable WiFi when I use it for my tablet and kindle. I don't think that's the answer. Thanks.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: slow broadband connection

Your speed profile was not aligned your sync rate so I've changed this for you, this will take effect in the next 10-15 minutes.
Let us know how you get on.
elkieluca
Grafter
Posts: 204
Registered: 21-08-2010

Re: slow broadband connection

Ok thanks Chris.
elkieluca
Grafter
Posts: 204
Registered: 21-08-2010

Re: slow broadband connection

Its fine now Chris almost 15 again 14.60mbs.  Also I can now open sites lilke IMDB and really fast. Thank you for fixing it.
Community Veteran
Posts: 2,568
Thanks: 176
Fixes: 2
Registered: 27-05-2011

Re: slow broadband connection

Quote
How can I disable WiFi when I use it for my tablet and kindle

no disable it on your computer  Wink
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
elkieluca
Grafter
Posts: 204
Registered: 21-08-2010

Re: slow broadband connection

PeterLoftus,  I now see what you mean and I should have said that my computer has no wifi on it and that why its connected by ethernet.  Its fixed now so thanks for your input as it all helps me to understand things a bit more. Smiley