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slow broad band

dpoole32
Grafter
Posts: 37
Registered: ‎14-06-2010

slow broad band

hi. my broadband is running slow during stablising perod due to power cuts over weekend, was running at about 3.00 now at 1.37
has any one got any advice plse
dave
7 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: slow broad band

Leave the router powered on for at least 72 hours.
The following morning switch the router off for at least half an hour.
Switch the router back on between 10:00am and 12:00 midday.
Leave the router switched on.
Hopefully it will be back to normal.
dpoole32
Grafter
Posts: 37
Registered: ‎14-06-2010

Re: slow broad band

i try that mate thanks
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: slow broad band

If you don't have any success then you can report it to the Faults Team here. If you'd like any clarification of the fault diagnostics or your router stats then just post them and we'll have a look Smiley
Edit: I can see that the Faults Team have already investigated this before and the underlying problem should be resolved, we might just be delayed a little due to the power cuts. As purleigh advised, the best course of action is to leave the router powered up for 72 hours and just let us know if your speeds don't increase.
dpoole32
Grafter
Posts: 37
Registered: ‎14-06-2010

Re: slow broad band

ok will do thanks ben
dpoole32
Grafter
Posts: 37
Registered: ‎14-06-2010

Re: slow broad band

these are my speed test results
FAQ

Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
2187 Kbps
 
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2187 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :2944 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps


Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: slow broad band

That's looking better Smiley
Your estimate was 0.5Mbps and your profile's never been stable, usually around the 1Mbps mark so hopefully we've got everything sorted now!
dpoole32
Grafter
Posts: 37
Registered: ‎14-06-2010

Re: slow broad band

hope so thanks ben