slow as a snail
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- Re: slow as a snail
slow as a snail
23-04-2014 6:33 PM
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my name is Heather.
we have just got plusnet broadband @ upto 16mb we were advised an estimate of 13 mb was possible on our line we are however only getting a max of 2.2mb is anyone else suffering this problem.
Re: slow as a snail
23-04-2014 7:03 PM
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Welcome to the forums and PlusNet. You will find on here PlusNet Digital Care Team (DCT) staff during Mon-Fri office hours who have the ability to look at what is going on as well as lots of experienced users who try to offer help where they can (such as myself) - though sometimes we might get things a bit wrong!
First can you tell me what product your are on - ADSL or fibre?
If ADSL, can you get the line stats from the router and post them here please. The "slow speed" 'sticky' thread at the top of this forum will provide you with the guidance you need to do this.
Any difficulty, please post back here.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: slow as a snail
23-04-2014 7:36 PM
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not sure how to get line stats from router.
Re: slow as a snail
23-04-2014 10:33 PM
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BT's range of acceptability is quite wide!
Everything you need to know an e found in the 'slow speed' thread here - http://community.plus.net/forum/index.php/topic,96155.0.html - just follow the links.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: slow as a snail
24-04-2014 1:33 PM
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Welcome to the Forums!
I'm sorry to hear you're experiencing issues with your speed!
I've had a look into your account and can see that you raised a fault yesterday. This has been logged and our Faults team will carry out their investigation and get back in touch as soon as possible.
Re: slow as a snail
27-04-2014 5:33 PM
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had we known this we probably would have gone to bt who we were with about 4 years ago
COME ON PLUSNET PLEASE SORT THIS OUT
Re: slow as a snail
27-04-2014 7:35 PM
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How long has your line been activated for?
When i joined up 4 weeks ago, the first 10 days were a bit of a pain as the line is going through its initial setup stages. After that it will settle down.
It is also important that you keep your router switched on all the time. If you keep turning it off at bedtime say, it will cause havoc with your connection.
Re: slow as a snail
28-04-2014 6:56 AM
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plusnet were supposed to call us b4 6pm sat but they didnt
still under 3mb
Re: slow as a snail
28-04-2014 9:58 AM
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Re: slow as a snail
28-04-2014 10:22 AM
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Re: slow as a snail
07-05-2014 5:38 PM
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http://www.speedtest.net/my-result/3486578647
Re: slow as a snail
08-05-2014 12:50 PM
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I'm really sorry to hear that the issue is still ongoing. Our Faults Team have made some changes to your line a couple of weeks ago which doesn't appear to have resolved the issue. I've passed your Fault Ticket back to them for further investigation - I've added some notes onto the ticket so please bear with us whilst we investigate this issue for you.
Re: slow as a snail
08-05-2014 8:56 PM
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Exact same issue, same characteristics; new customer, line says average 13mb but crawling at <2
Surely this isn't a coincidence?
Thanks
Re: slow as a snail
08-05-2014 10:31 PM
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I'm sure I completed a reset on your line yesterday which looked to have resolved the issue?
If it hasn't, can you confirm that the speed tests you're running are being run directly via Ethernet?
Re: slow as a snail
09-05-2014 10:26 PM
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will test with cable tomorrow mid morning and post results, have say exasperated couple of days ago test returned a reading of (if memory serves correctly) 215ms ping 0.78 mb download and 1.09 mb upload.
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