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slow adsl following outage

joan1
Newbie
Posts: 2
Registered: 08-08-2016

slow adsl following outage

Follwing a significant outage requiring a visit from a (multiskilled) BT engineer, and installation of a new router (the old one having fried) my ADSL connection is running very slowly. I can get e-mail, but web pages are loading slowly if at all (I can't get on to Amazon, eg)

 

The MyBroadband speed test shows 2.89 d/l and 0.29 u/l. I'm on an 8Mb package.

 

Any suggestions as to how I can improve the connection, or is this something that Plusnet can work its magic on?

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: slow adsl following outage

Hi there,

 

Line tests seem to be indicating a "metallic bearer fault" this usually involves repairs at the exchange so I'd get that reported as a broadband issue over at http://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
joan1
Newbie
Posts: 2
Registered: 08-08-2016

Re: slow adsl following outage

OK. After some improvement in the service (I can now use Skype voice and get e-mail) I'm still having problems with the web. Cannot get to www.amazon.co.uk, for example (it connects but never seems able to load any text or pictures).

 

Have tried disconnect/reconnecting the router in case it was a problem with the ip address. But I can't get to an IP checking website to find out where my IP address is located.  Rebooted the router (often). Cleared the Firefox cache. Tried a different device (Chrome on an iPad has exacly the same problem). Changed the DNS server on the router.

 

Am now a bit stuck. Any ideas?

 

Thanks!