cancel
Showing results for 
Search instead for 
Did you mean: 

sloooowwww

fastconnection
Grafter
Posts: 38
Registered: 06-03-2011

sloooowwww

Hi Plusnet folks
Usually very happy with service but dload speed slooww lately  3 to 4 mps. Can you check/reset connection please?
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: sloooowwww

I've just been through a couple of line tests and can't see any issues. Your line is connecting at 13904 to the exchange, this is giving you a profile of 12267.
There does seem to be an inconsistency between the profile across a couple of systems, so I'm going to try what's known as an SNR reset to kick these back together.
I've also just noticed that your upload speed is capped at 448, do you want me to uncap it? No cost, and you should see a near doubling of the upload speed.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: sloooowwww

The consistency check is now passing, so there's no reason that you shouldn't see your normal speeds again.
Let us know on the upload question and we'll sort that out for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
fastconnection
Grafter
Posts: 38
Registered: 06-03-2011

Re: sloooowwww

yes please uncap the uload
many thanks chris - helpful as always
all the best!
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: sloooowwww

That's placed for you, you should see the uncap happen on Monday.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff