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sky on demand wireless connector

pedrod316
Newbie
Posts: 9
Registered: 20-03-2013

sky on demand wireless connector

Hi All
I am having a problem getting my plusnet router and my sky on demand wireless hub to connect? any one else had this problem or can help?
24 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: sky on demand wireless connector

Is it picking up your LAN and not connecting to Sky's service or is it failing the first step?
pedrod316
Newbie
Posts: 9
Registered: 20-03-2013

Re: sky on demand wireless connector

Hi
Im getting nothing from the start? Try'd to join manually also but never got anywhere? Can get on demand working by plugging cable direct from sky box to hub, but not what i want to be doing
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: sky on demand wireless connector

Yeah you can
Have you made sure the broadband is turned on?

Is your Sky+ box's broadband network connection turned on?
Quote
Using the Sky remote, press the services button.
Press the select button.
Press the left/right arrow buttons to highlight Customise.
Press the select button.
Press the down arrow button to highlight Broadband Network Connection.
Press the left/right arrow buttons to change the setting to On.
Press the green button to save the settings.

And, then:
Quote
Follow these steps to ensure that you have established a connection with your wireless network:
Using the Sky remote, press the services button.
Press the left/right arrow buttons to highlight Settings.
Press the select button.
Press the left/right arrow buttons to highlight Network.
Press the select button. You will be shown a list of available wireless networks.
Press the up/down arrow buttons to highlight your wireless network.
Press the select button.
Enter your wireless network password using the number buttons on the Sky remote (there's more on how to do this in the "Entering your wireless network password" section below).
Follow the onscreen instructions to save the changes made.

Also, I think you need to make sure the on demand is activated for your box (from the Sky site)
anniesboy
Grafter
Posts: 385
Thanks: 2
Registered: 06-01-2011

Re: sky on demand wireless connector

Im awaiting delivery of a Sky WiFi box, I noticed on Sky forum a few people have had problems.
See here, http://www.skyuser.co.uk/forum/sky-demand/
I hope you overcome and hope I dont have problems.
pedrod316
Newbie
Posts: 9
Registered: 20-03-2013

Re: sky on demand wireless connector

I was wondering can you use a different broadband router to help solve problem? Or does it need to be a plusnet?
anniesboy
Grafter
Posts: 385
Thanks: 2
Registered: 06-01-2011

Re: sky on demand wireless connector

My Sky WiFi box has just been delivered, I will connect it soon I  will let you know how I get on.
I had on Demand connected before via homeplugs ,but it was on a different fuse box and connection was not very good.
MsDizzie
Grafter
Posts: 132
Registered: 21-11-2012

Re: sky on demand wireless connector

Your router (I'm assuming 582N) should be just fine.
What steps have you taken so far? http://www.sky.com/products/__PDF/Wireless_Connector_Set_Up_Guide.pdf
quelquod
Aspiring Pro
Posts: 537
Thanks: 64
Registered: 31-07-2007

Re: sky on demand wireless connector

I've had mine connected (wifi) for a few months. Wasn't very keen to connect to begin with - could see the network but unable to get a lease from dhcp.
I set it up with a fixed ip which worked fine straightaway. After it was connected and I was confident it worked ok I changed it back to dhcp experimentally and it's worked fine since so no idea what the original problem was.
Democracy - 3 wolves and a lamb voting about what to have for lunch!
pedrod316
Newbie
Posts: 9
Registered: 20-03-2013

Re: sky on demand wireless connector

Do you mean u connected the 2 hubs with a cable then once set up try'd it using wifi?
anniesboy
Grafter
Posts: 385
Thanks: 2
Registered: 06-01-2011

Re: sky on demand wireless connector

Well mine connected with no problems, connecting was a little slow but it connected.
Are you getting lights on the wifi box?  Power should be white,  Wireless also white, and ethernet light on the back amber when link is detected (green for fast connection) no light no connection.
Im using Plusnet supplied router (Netgear DGN 2200)
pedrod316
Newbie
Posts: 9
Registered: 20-03-2013

Re: sky on demand wireless connector

Im getting a white power light and either no light or amber light on front, back seems to be amber 1 side and green other side of plug?
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: sky on demand wireless connector

Are you able to see your wireless network on the Sky box?
anniesboy
Grafter
Posts: 385
Thanks: 2
Registered: 06-01-2011

Re: sky on demand wireless connector

pedrod316
Newbie
Posts: 9
Registered: 20-03-2013

Re: sky on demand wireless connector

No i cant see any wireless connections on sky box, nothing detected or similar it says, want work typing it manually either