shocking service
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- Re: Shocking service
shocking service
02-03-2017 11:15 AM
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i signed up for my broadband on 27.01.2017 i still have no broad band and have been promised date after date that my broadband will conected and still nothing, luckily i havent lost my job but i have had hefty phone bills as when i have my children on weekends they are using my data for using the phones and i pads, i time and time again get a different date for when my broad band will be connect and when this date is missed all i get from agents is this isnt our fault its an issue with open reach. I believed i was talking to a manager but when the service notes have been put on there it comes up as just an analyst so i am not even convinced i have ever spoken to a manager this service is absolutely shocking from a company claiming to be award winning
Re: shocking service
02-03-2017 11:23 AM
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Re: shocking service
02-03-2017 11:27 AM
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have certainly heard that few times, i got an email from someone last night saying they now have an instalation date of 8th march and when i spoke to someone this morning this has also been cancelled and know one knows of this date, what happened to the 24 hour connection lead time i am apparently getting a phone call from an agent at 13.30 but i am more than sure this will be to say there is no update it certainly wont be to say my broadband will be activated
Re: shocking service
02-03-2017 11:32 AM
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Re: shocking service
02-03-2017 2:07 PM
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Mathew apparently a form has been sent to expedite my case can you explain what this means as he did say but it completely went over my head if i am honest
Re: shocking service
02-03-2017 5:45 PM
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Re: shocking service
02-03-2017 6:46 PM
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Shocking service
03-03-2017 9:26 PM
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Re: Shocking service
on 03-03-2017 9:36 PM - last edited on 04-03-2017 1:21 AM by Mav
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I have checked your orders they are going through for today anytime upto midnight our suppliers have accepted the fast tracked order.
Robert Bell: So it will be at some point today then
[CSA Removed]:
yes it will
A snip it from my conversation at 14.00
Moderator's note by Mike (Mav): CSA name removed as per Forum rules.
Re: Shocking service
04-03-2017 7:16 AM
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Re: Shocking service
04-03-2017 9:24 AM - edited 04-03-2017 9:30 AM
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Moderator's note by Mike (Mav)
Threads merged
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Shocking service
04-03-2017 10:55 AM
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