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second time in about three or four weeks...

Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

second time in about three or four weeks...

I am getting woeful speeds again. 0.27kbps download speed. This has happened twice in about three or four weeks and frankly, it is very annoying. Last time it resolved itself after about two or three days...But the exact cause of these mysterious drops in speed was never found. No attempt was made even after I provided router stats...
Could you (plusnet) check my line or something please? to at least give me an idea as to what might be causing this.
9 REPLIES
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: second time in about three or four weeks...


DSL Connection
Link Information
Uptime: 0 days, 0:04:43
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 416
Data Transferred (Sent/Received) [MB/MB]: 16,26 / 210,55
Output Power (Up/Down) [dBm]: 12,4 / 14,9
Line Attenuation (Up/Down) [dB]: 31,5 / 59,0
SN Margin (Up/Down) [dB]: 11,0 / 30,8
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 31 / -
FEC Errors (Up/Down): 4 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): - / 0 / 0
rogeryeung88
Dabbler
Posts: 21
Registered: 19-03-2013

Re: second time in about three or four weeks...

Just wondering, what kind of speed do you get normally? Also your line attenuation seems very high.
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: second time in about three or four weeks...

normal for me would be 1.40mbps
Cry
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: second time in about three or four weeks...

Hi Thumb866,
really sorry to hear that you're having issues with your connection.
Have you tried an alternative microfilter at all?
Chris Pettitt
Cloud Environments Engineer
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: second time in about three or four weeks...

I've just had a look at your line and can confirm that there has been a Major Service Failure at your Local Exchange.
Our suppliers are working to get this resolved as soon as possible. Really sorry about this :/
Chris Pettitt
Cloud Environments Engineer
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: second time in about three or four weeks...

Cry
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: second time in about three or four weeks...

I'll check on your connection again in the morning and if you've still got a problem, I'll investigate further for you.
Chris Pettitt
Cloud Environments Engineer
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: second time in about three or four weeks...

still the same.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: second time in about three or four weeks...

The Major Service Failure has been cleared. I've just updated your speed profile which should resolve any outstanding issues you're seeing within the next couple of hours.
Chris Pettitt
Cloud Environments Engineer