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sagecom router wont connect access denied

totalguy
Grafter
Posts: 73
Registered: ‎24-04-2013

sagecom router wont connect access denied

i decided to try and connect a different router because of frequent drops in connection but when i put in the login details for the intenet i get access denied.
it says this
PPP Username and Password (Interface: pppoa0, Description: pppoa_0_0_38 )
PPP usually requires that you have a user name and password to establish your connection. In the boxes below, enter the user name and password that your ISP has provided to you.
i tried myusername@plusdsl.net and my password and i also just tried my username alone
im definitely not using my forum username and the password is correct
6 REPLIES
totalguy
Grafter
Posts: 73
Registered: ‎24-04-2013

Re: sagecom router wont connect access denied

anyone?
still cant get logged in access denied every time it tries to connect. it can see theres a connection there because it shows upstream and downstream it just wont connect
Superuser
Superuser
Posts: 9,870
Thanks: 1,229
Fixes: 71
Registered: ‎06-04-2007

Re: sagecom router wont connect access denied

Is the router locked to a particular ISP, even though the presence of those boxes suggests otherwise?
David
Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: sagecom router wont connect access denied

Quote from: totalguy
it can see theres a connection there because it shows upstream and downstream it just wont connect

Certainly suggests that ADSL is syncing OK
Quote from: totalguy
PPP Username and Password (Interface: pppoa0, Description: pppoa_0_0_38 )

Looks OK: http://www.plus.net/support/broadband/hardware/broadband-connection-settings.shtml
Quote from: totalguy
i tried myusername@plusdsl.net and my password ...also just tried my username alone ...im definitely not using my forum username and the password is correct

You DO need the password, are you 100% sure it's correct (same as Member Centre login password)?
Where did the Sagecom come from? spraxyt's reply may be the explanation.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
totalguy
Grafter
Posts: 73
Registered: ‎24-04-2013

Re: sagecom router wont connect access denied

the password is 100% correct
it was a sky router but i flashed it with new firmware giving me access to username and password and several other usually hidden settings.
Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: sagecom router wont connect access denied

A quick Google search suggests that the 'unlocked' firmware for the sagem f@st 2504n may still leave the device locked to Sky.  Sad
http://forum.kitz.co.uk/index.php/topic,11994.msg227921.html?PHPSESSID=b84cec1bfb166f3c594ae92d10dbc...
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
totalguy
Grafter
Posts: 73
Registered: ‎24-04-2013

Re: sagecom router wont connect access denied

ah great what a waste of time!!!
now i need to buy a new router  Angry
jim:quote