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router

daviddoc
Grafter
Posts: 33
Registered: 25-06-2008

router

Hi does anyone know if i can i order  one of the new technicolour n routers without having to phoneup. Thanks
10 REPLIES
wykehamhouse
Grafter
Posts: 260
Registered: 01-02-2013

Re: router

Hi,
The Digital Care Team will be able to help you with this. They will be back on on Monday from around 9AM onwards. They are not usually on at the weekend, although they might be.
dick:quote
Superuser
Superuser
Posts: 9,376
Thanks: 692
Fixes: 51
Registered: 06-04-2007

Re: router

You probably could order one by raising a ticket but it will be necessary to contact you to authorise payment of the £5.99 P&P charge by card. So best to phone up at a quieter time if you can.
David
daviddoc
Grafter
Posts: 33
Registered: 25-06-2008

Re: router

Thanks for that.
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: router

Yep, it looks like a phone call is required to order a new router, maybe so that the p/p charges can be paid before dispatch. Wink
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: router

Hi there,
It looks like as we have card details stored for you that you might not need to ring up - d'you still want this ordering? If so please let us know and we'll request it from the warehouse for you, should be with you in a couple of days.
daviddoc
Grafter
Posts: 33
Registered: 25-06-2008

Re: router

Hi been away for few days so have only just seen your reply.Yes if you could send me one and charge my card the card details are all up to date.Thanks for your help
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: router

Thanks for your time on the phone, I've ordered a router for you and that should be with you in the next few days.
james26
Grafter
Posts: 105
Registered: 17-12-2009

Re: router

so are you plusnet giving a new router rather than the  Technicolor 582n ?
daviddoc
Grafter
Posts: 33
Registered: 25-06-2008

Re: router

Hi don't know what I am getting but have the Thomson 585v8 at the moment so just upgrading.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: router

We're providing the Technicolor 582n for you.