Ive been with Plusnet just over a week and im delighted with the connection and the service you give. However, i have a nagging issue with my router. I have a Voyager 210 ADSL Router -buttons going from left to right. -Power, DSL, Internet, Ethernet, USB All the buttons will be green apart from Ethernet which i dont use. Then the Internet green light will go off and my connection to the internet will be lost although the others remain on. This is a quite annoying as losing your score while online gaming is frustrating. The Router does seem to be fine when i unplug and start it up again. Any thoughts?
Hi there, This suggests that your router is losing synchronisation with the BT exchange. I'd initially try the following: - Try using a different microfilter - Ensure that you connected to the BT master socket via a filter - Try unscrewing the faceplate from your master socket and inserting the filter into the test socket - Try borrowing a friends modem or router if possible Let us know how you get on