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router in not ordered yet but bb showing done

maidenchild
Newbie
Posts: 1
Registered: 25-01-2011

router in not ordered yet but bb showing done

Anyone any idea what going on please.
Phone line done
Broadband says complete
Router showing not ordered yet.
Can anyone chase this for me pleaseHuh
3 REPLIES
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: router in not ordered yet but bb showing done

did you raise a ticket?
I had to do so to get my router.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: router in not ordered yet but bb showing done

Hi walker23,
Your broadband is not yet active so the router will only get sent once that order is under way. Your phone is though. I am checking with our provisioning team to find out a bit more information for you.
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: router in not ordered yet but bb showing done

Hi walker23,
Apparently your order wasn't placed as the direct debit had not become active. This is now gone active and the order should be processed tomorrow, meaning your broadband will be live next Wednesday.
Jojo Smiley