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router delivery

gemmaeley
Newbie
Posts: 6
Registered: ‎21-08-2014

router delivery

Hello I have my install date for Monday 8th and just wanted to make sure that my router is on its way in time for the install day?
Thanks in advance
7 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: router delivery

I think it should be delivered a couple of days before. If you check the order status in the Plusnet Portal, I believe it tells you when the router is dispatched.
gemmaeley
Newbie
Posts: 6
Registered: ‎21-08-2014

Re: router delivery

Thanks Andy I found it , it says that the order tracker is currently on "activating your line" and says that the line should be activated by 12pm on the 6th and hardware delivery is the next step after that but does that mean that the router isn't going to be sent out till after line activation? That's a Saturday and the installation in on a Monday?
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: router delivery

I thought the router is sent out before the line is activated - need Plusnet to clarify.
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gemmaeley
Newbie
Posts: 6
Registered: ‎21-08-2014

Re: router delivery

Please can plusnet look into this for me thanks.
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: ‎11-06-2007

Re: router delivery

Hi all,
Routers are normally delivered 1-2 days before the date of activation but given that I had to check the account, I have ordered this for you manually so it should be with you in the next 2-3 days.
linopizzi
Grafter
Posts: 26
Registered: ‎17-09-2014

Re: router delivery

Hi Adam I ma having the same problem, activation planned for tomorrow Sept 18th and the router has not been delivered yet.
is there a way to escalate the order I ma afraid I won't get the service up and running without router. Thanks Lino
DanHodby
Grafter
Posts: 248
Registered: ‎23-10-2013

Re: router delivery

Hi linopizzi,
I've responded to you on your post.