reset lines stats
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- Re: reset lines stats
reset lines stats
17-02-2014 9:00 PM
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My parents have plusnet broadband but I manage it for them. They been having repeated disconnections lately, and I've checked the line stats and they are lower than usual, I'm guessing the ip profile has been changed.
Are you able to check these stats and reset the profile/snr etc.
I can pm the phone number/account details.
Regards
Re: reset lines stats
18-02-2014 11:25 AM
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If you can create a ticket on their account and then reply to this thread with the ticket ID we can take a look for you.
Re: reset lines stats
18-02-2014 1:40 PM
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Re: reset lines stats
18-02-2014 2:12 PM
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Re: reset lines stats
18-02-2014 5:31 PM
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Re: reset lines stats
19-02-2014 11:09 AM
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The connection rate has been a bit up and down and this has made the line quality drop unfortunately. When this happens the SNR (http://community.plus.net/library/broadband/broadband-faults-guide-our-testing/) Target is increased and the connection rate will drop to try and keep the line stable.
Would you be able to connect a different microfilter and get that and the router connected into the Test Socket for a few days so we can monitor for improvements?
Re: reset lines stats
19-02-2014 3:38 PM
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Re: reset lines stats
19-02-2014 3:49 PM
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Re: reset lines stats
19-02-2014 7:28 PM
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My parents account is not fibre.
Re: reset lines stats
19-02-2014 8:50 PM
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We'll take a look at this tomorrow for you.
Re: reset lines stats
20-02-2014 4:28 PM
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Re: reset lines stats
20-02-2014 5:18 PM
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Thank you for the change, updated stats image posted.
Can you change fix the upload also please? The upload used to sync at 1024Kbps
Re: reset lines stats
20-02-2014 5:28 PM
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Re: reset lines stats
22-02-2014 9:50 PM
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Here is the stats from today. The download snr has dropped, is that due to changing the upload?
I see it disconnected just over an hour ago, is that a problem, can you check the stats/line again please.
Regards
Re: reset lines stats
24-02-2014 11:55 AM
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The lien stats look absolutely fine to me. The SNR could do with being lower in an ideal world, however, given the length of the line, it's not surprising that the SNR is a little higher than normal.
The speeds are what we would expect on that line.
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